Ubuntu
firefox package

Firefox 14 crashes randomly

Bug #1030786 reported by anonymous mouse on 2012-07-30

22

This bug affects 4 people

Affects		Status	Importance	Assigned to	Milestone
	firefox (Ubuntu)	Invalid	Undecided	Unassigned

Bug Description

Since updating from 13 to 14, Firefox has been crashing randomly. I can not detect a pattern at all.
In one case I had loaded profile three, and then clicked to the search bar, and started typing, before it crashed. In the case before that, same profile, I had loaded up three or four pages, and then it crashed.

This has happened on three different profiles, with three different sets of addons and settings. (Profile numbers here, don't match attachment numbers...)
Profile one has multiple addons installed, including NoScript, RequestPolicy, Brief (RSS reader), WebDeveloper Toolbar, Status-4-Evar and others.
Profile two has few addons, NoScript, Zotero, Status-4-Evar, and a couple of others.
Profile three has no addons, and all plugins are disabled, and is configured to start in Private Browsing mode by default.

I do radically different browsing in the three profiles, and so the types of website are radically different.

Each time it crashes, the Mozilla Crash Detector starts up, and I have generally been reporting the crashes.

apport has loads more information, in loads more detail, after this:

ProblemType: Bug
DistroRelease: Ubuntu 10.04
Package: firefox 14.0.1+build1-0ubuntu0.10.04.1
ProcVersionSignature: Ubuntu 2.6.32-41.94-generic 2.6.32.59+drm33.24
Uname: Linux 2.6.32-41-generic i686
Architecture: i386
BuildID: 20120713225625
Date: Mon Jul 30 10:10:01 2012
DefaultProfilePrefSources: prefs.js
EcryptfsInUse: Yes
InstallationMedia: Ubuntu 9.10 "Karmic Koala" - Release i386 (20091028.5)
ProcEnviron:
PATH=(custom, user)
LANG=en_AU.UTF-8
SHELL=/bin/bash
Profile0BrokenPermissions:
extensions/{db72cc3b-578c-43b2-8adb-b0a91803e9bf}/chrome.manifest (0400)
extensions/{db72cc3b-578c-43b2-8adb-b0a91803e9bf}/chrome/spamcontrol.jar (0400)
extensions/{db72cc3b-578c-43b2-8adb-b0a91803e9bf}/defaults/preferences/spamcontrol.js (0400)
extensions/{db72cc3b-578c-43b2-8adb-b0a91803e9bf}/install.rdf (0400)
Profile0PrefSources:
prefs.js
[Profile]/extensions/{8f8fe09b-0bd3-4470-bc1b-8cad42b8203a}/defaults/preferences/prefs.js
[Profile]/<email address hidden>/defaults/preferences/linkwidget.js
[Profile]/extensions/{45d8ff86-d909-11db-9705-005056c00008}/defaults/preferences/defaults.js
Profile1PrefSources: prefs.js
Profile2PrefErrors: Unexpected character 'e' before close parenthesis @ [Profile]/<email address hidden>/defaults/preferences/zotero.js:11
Profile2PrefSources:
prefs.js
[Profile]/<email address hidden>/defaults/preferences/zoteroOpenOfficeIntegration.js
Profile3PrefSources: prefs.js
Profile4PrefSources: prefs.js
SourcePackage: firefox

See original description

Tags:

Revision history for this message

anonymous mouse (eeefafe) wrote on 2012-07-30:

#1

DefaultProfileExtensions.txt Edit (1.3 KiB, text/plain; charset="utf-8")
DefaultProfileLocales.txt Edit (811 bytes, text/plain; charset="utf-8")
DefaultProfilePlugins.txt Edit (604 bytes, text/plain; charset="utf-8")
DefaultProfilePrefs.txt Edit (399 bytes, text/plain; charset="utf-8")
DefaultProfileThemes.txt Edit (242 bytes, text/plain; charset="utf-8")
Dependencies.txt Edit (3.3 KiB, text/plain; charset="utf-8")
Profile0Extensions.txt Edit (3.7 KiB, text/plain; charset="utf-8")
Profile0Locales.txt Edit (730 bytes, text/plain; charset="utf-8")
Profile0Plugins.txt Edit (604 bytes, text/plain; charset="utf-8")
Profile0Prefs.txt Edit (3.1 KiB, text/plain; charset="utf-8")
Profile0Themes.txt Edit (242 bytes, text/plain; charset="utf-8")
Profile1Extensions.txt Edit (1.3 KiB, text/plain; charset="utf-8")
Profile1Locales.txt Edit (730 bytes, text/plain; charset="utf-8")
Profile1Plugins.txt Edit (604 bytes, text/plain; charset="utf-8")
Profile1Prefs.txt Edit (1021 bytes, text/plain; charset="utf-8")
Profile1Themes.txt Edit (242 bytes, text/plain; charset="utf-8")
Profile2BrokenPermissions.txt Edit (3.2 KiB, text/plain; charset="utf-8")
Profile2Extensions.txt Edit (2.8 KiB, text/plain; charset="utf-8")
Profile2Locales.txt Edit (730 bytes, text/plain; charset="utf-8")
Profile2Plugins.txt Edit (604 bytes, text/plain; charset="utf-8")
Profile2Prefs.txt Edit (1.3 KiB, text/plain; charset="utf-8")
Profile2Themes.txt Edit (242 bytes, text/plain; charset="utf-8")
Profile3Extensions.txt Edit (2.2 KiB, text/plain; charset="utf-8")
Profile3Locales.txt Edit (730 bytes, text/plain; charset="utf-8")
Profile3Plugins.txt Edit (604 bytes, text/plain; charset="utf-8")
Profile3Prefs.txt Edit (2.1 KiB, text/plain; charset="utf-8")
Profile3Themes.txt Edit (242 bytes, text/plain; charset="utf-8")
Profile4Extensions.txt Edit (1.9 KiB, text/plain; charset="utf-8")
Profile4Locales.txt Edit (730 bytes, text/plain; charset="utf-8")
Profile4Plugins.txt Edit (604 bytes, text/plain; charset="utf-8")
Profile4Prefs.txt Edit (859 bytes, text/plain; charset="utf-8")
Profile4Themes.txt Edit (242 bytes, text/plain; charset="utf-8")
Profiles.txt Edit (298 bytes, text/plain; charset="utf-8")

anonymous mouse (eeefafe) on 2012-07-30

description:

updated

Revision history for this message

anonymous mouse (eeefafe) wrote on 2012-07-30:

#2

A relevant crash report:
https://crash-stats.mozilla.com/report/index/bp-11df24e6-d1e6-4655-949e-ac8322120730

And I think this is also relevant:
https://crash-stats.mozilla.com/report/index/6c28601a-d258-4225-bbbe-038ec2120730

Revision history for this message

Launchpad Janitor (janitor) wrote on 2012-08-05:

#3

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in firefox (Ubuntu):
status:	New → Confirmed

Revision history for this message

Cson (theceason) wrote on 2012-08-10:

#4

at least more 50 people encounter this problem
it happend after update to 14.0.1
it freeze my desktop i need to restart everytime

Revision history for this message

anonymous mouse (eeefafe) wrote on 2012-08-16:

#5

i can't (obviously) comment for other people, but I may have discovered the cause of my problems.
It turns out that many of my problems recently were probably caused by a ram stick gone bad. So, I checked my ram only a couple of months ago (to rule it out as the cause for another problem). Then I started having problems with Ubuntu freezing up all together (like even ignoring the magic sysr

Revision history for this message

anonymous mouse (eeefafe) wrote on 2012-08-16:

#6

And I accidentally submitted the comment without finishing it.

Anyway, so with Ubuntu playing up generally, I checked my ram again, found that the 2GB stick (two sticks, one 2GB and one 512MB) was bad. I removed it, and the other problems stopped. I just thought today that Firefox had also stopped crashing as well. It maybe related. (Funny that it was only ever Firefox or the entire system that had a problem, and that none of my other individual programs (including Evolution, Rhythmbox, Abiword or LibreOffice) had a problem.)

Anyway, so maybe the cause of my problems was bad ram. I'll leave it open as it affects others though. And I'll comment again if Firefox does crash randomly again.

Revision history for this message

penalvch (penalvch) wrote on 2014-01-19:

#7

anonymous mouse, this bug report is being closed due to your last comment https://bugs.launchpad.net/ubuntu/+source/firefox/+bug/1030786/comments/6 regarding this being due to hardware failure. For future reference you can manage the status of your own bugs by clicking on the current status in the yellow line and then choosing a new status in the revealed drop down box. You can learn more about bug statuses at https://wiki.ubuntu.com/Bugs/Status. Thank you again for taking the time to report this bug and helping to make Ubuntu better. Please submit any future bugs you may find.

Changed in firefox (Ubuntu):
status:	Confirmed → Invalid

Revision history for this message

s (sheepwing) wrote on 2018-04-10:

#8

I want yours lollipop

Report a bug

This report contains Public information

Everyone can see this information.

You are

Subscribing...

Edit bug mail

Other bug subscribers

Bug attachments

Add attachment

Remote bug watches

Bug watches keep track of this bug in other bug trackers.