[HP Pavilion dm1z-3000 CTO Entertainment Notebook PC] Keyboard randomly loses and inserts keystrokes (often!)

Bug #1029203 reported by Jon McLin
14
This bug affects 2 people
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Expired
Low
Unassigned

Bug Description

With my hp dm1z-3000 laptop, while typing in several applications (ex. libreoffice and firefox) sometimes it starts missing characters and occasionally inserting extra characters - input will stop (while I continue to type) and after a few missing keystrokes operation will resume, oftenwith a few (to a dozen) extra characters are inserted. The extra characters will be the same (for the occurrence), and one of the characters I typed (I think it may be the first "missing" character). For example, say I was typing "partridge", and this problem occurs when I type the "t": I might get to the end of the word with "part" displaying, then "partrrrrr" might appear.

I type at 80 words per minute. If I type at 20 words per minute, this does not occur. This is not a hardware fault: I replaced the hard drive before installing ubuntu, so I reinstalled the windows 7 drive to see if the problem was present. All keyboard operations returned to normal with the Windows disk. I again swapped out the disks, then reinstalled Ubuntu from scatch, reformatting the disk. The fault continues to occur.

I note that when this is occurring, I find the following in syslog:
ul 25 17:50:38 tuxtop kernel: [ 6686.308573] psmouse serio1: TouchPad at isa0060/serio1/input0 lost sync at byte 1
Jul 25 17:50:38 tuxtop kernel: [ 6686.309058] psmouse serio1: TouchPad at isa0060/serio1/input0 lost sync at byte 1
Jul 25 17:50:38 tuxtop kernel: [ 6686.316616] psmouse serio1: TouchPad at isa0060/serio1/input0 - driver resynced.
Jul 25 17:50:38 tuxtop kernel: [ 6686.351147] psmouse serio1: TouchPad at isa0060/serio1/input0 lost sync at byte 4
Jul 25 17:50:38 tuxtop kernel: [ 6686.352248] psmouse serio1: TouchPad at isa0060/serio1/input0 lost sync at byte 1
Jul 25 17:50:38 tuxtop kernel: [ 6686.353865] psmouse serio1: TouchPad at isa0060/serio1/input0 lost sync at byte 1
Jul 25 17:50:38 tuxtop kernel: [ 6686.355264] psmouse serio1: TouchPad at isa0060/serio1/input0 lost sync at byte 1
Jul 25 17:50:38 tuxtop kernel: [ 6686.356260] psmouse serio1: TouchPad at isa0060/serio1/input0 lost sync at byte 1
Jul 25 17:50:38 tuxtop kernel: [ 6686.356276] psmouse serio1: issuing reconnect request
...
continuously.

---
ApportVersion: 2.14.1-0ubuntu3.5
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC1: jon 2105 F.... pulseaudio
 /dev/snd/controlC0: jon 2105 F.... pulseaudio
CurrentDesktop: Unity
DistroRelease: Ubuntu 14.04
HibernationDevice: RESUME=UUID=f383b5d8-21ad-42e4-9c66-e4adc72973a3
InstallationDate: Installed on 2012-05-13 (918 days ago)
InstallationMedia: Ubuntu 11.10 "Oneiric Ocelot" - Release amd64 (20111012)
MachineType: Hewlett-Packard HP Pavilion dm1 Notebook PC
NonfreeKernelModules: fglrx
Package: linux (not installed)
ProcFB: 0 VESA VGA
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-39-generic root=UUID=54bc4401-1734-4b41-922d-f83538cb327a ro quiet splash radeon.audio=1 vt.handoff=7
ProcVersionSignature: Ubuntu 3.13.0-39.66-generic 3.13.11.8
RelatedPackageVersions:
 linux-restricted-modules-3.13.0-39-generic N/A
 linux-backports-modules-3.13.0-39-generic N/A
 linux-firmware 1.127.8
Tags: trusty
Uname: Linux 3.13.0-39-generic x86_64
UpgradeStatus: Upgraded to trusty on 2014-05-05 (196 days ago)
UserGroups: adm admin cdrom dialout lpadmin plugdev sambashare
_MarkForUpload: True
dmi.bios.date: 07/07/2011
dmi.bios.vendor: Hewlett-Packard
dmi.bios.version: F.13
dmi.board.asset.tag: Base Board Asset Tag
dmi.board.name: 1611
dmi.board.vendor: Hewlett-Packard
dmi.board.version: 96.3A
dmi.chassis.asset.tag: Chassis Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: Hewlett-Packard
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnHewlett-Packard:bvrF.13:bd07/07/2011:svnHewlett-Packard:pnHPPaviliondm1NotebookPC:pvr0589100000252B00000320100:rvnHewlett-Packard:rn1611:rvr96.3A:cvnHewlett-Packard:ct10:cvrChassisVersion:
dmi.product.name: HP Pavilion dm1 Notebook PC
dmi.product.version: 0589100000252B00000320100
dmi.sys.vendor: Hewlett-Packard

Revision history for this message
Ubuntu Foundations Team Bug Bot (crichton) wrote :

Thank you for taking the time to report this bug and helping to make Ubuntu better. It seems that your bug report is not filed about a specific source package though, rather it is just filed against Ubuntu in general. It is important that bug reports be filed about source packages so that people interested in the package can find the bugs about it. You can find some hints about determining what package your bug might be about at https://wiki.ubuntu.com/Bugs/FindRightPackage. You might also ask for help in the #ubuntu-bugs irc channel on Freenode.

To change the source package that this bug is filed about visit https://bugs.launchpad.net/ubuntu/+bug/1029203/+editstatus and add the package name in the text box next to the word Package.

[This is an automated message. I apologize if it reached you inappropriately; please just reply to this message indicating so.]

tags: added: bot-comment
Revision history for this message
Jon McLin (jon-mclin) wrote : Re: Keyboard randomly loses and inserts keystrokes (often!)

This is Ubuntu 12.04

Since this affects multiple applications, I am guessing it is in infrastructure: X or the kernel.

Revision history for this message
Jon McLin (jon-mclin) wrote :

Package is probably X.org or Kernel, since it affects multiple applications.

Revision history for this message
Marcin Chojnowski (marcin-chojnowski) wrote :

I experience the same problem - my hardware is HP DM1 with damn clickpad I hate - as it's pain to use under Ubunut - (opensuse works fine).

Revision history for this message
Launchpad Janitor (janitor) wrote :

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in ubuntu:
status: New → Confirmed
Revision history for this message
Marcin Chojnowski (marcin-chojnowski) wrote :

So is anybody going to look at the problem? :) It also affects Debian as I tried to use Wheezy.

Revision history for this message
Fernando J Martinez (odnan9) wrote :

This annoying bug also happens to my Ubuntu 12.11
It started happening around 6 weeks ago.

Anybody taking a look at this?

Revision history for this message
Bryce Harrington (bryce) wrote :

I recommend re-filing this bug against xorg using the command 'ubuntu-bug xorg'. That will collect logs and stuff developers will need to look into it. As it is, with this filed against no package, it's unlikely anyone will look into it.

Give some thought to any other info that might help in diagnosing the behavior.

Revision history for this message
penalvch (penalvch) wrote :

Jon McLin, thank you for taking the time to report this bug and helping to make Ubuntu better. Please execute the following command, as it will automatically gather debugging information, in a terminal:
apport-collect 1029203

affects: ubuntu → linux (Ubuntu)
Changed in linux (Ubuntu):
importance: Undecided → Low
status: Confirmed → Incomplete
Revision history for this message
Jon McLin (jon-mclin) wrote : AlsaInfo.txt

apport information

tags: added: apport-collected trusty
description: updated
Revision history for this message
Jon McLin (jon-mclin) wrote : BootDmesg.txt

apport information

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Jon McLin (jon-mclin) wrote : CRDA.txt

apport information

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Jon McLin (jon-mclin) wrote : CurrentDmesg.txt

apport information

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Jon McLin (jon-mclin) wrote : IwConfig.txt

apport information

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Jon McLin (jon-mclin) wrote : Lspci.txt

apport information

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Jon McLin (jon-mclin) wrote : Lsusb.txt

apport information

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Jon McLin (jon-mclin) wrote : ProcCpuinfo.txt

apport information

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Jon McLin (jon-mclin) wrote : ProcEnviron.txt

apport information

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Jon McLin (jon-mclin) wrote : ProcInterrupts.txt

apport information

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Jon McLin (jon-mclin) wrote : ProcModules.txt

apport information

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Jon McLin (jon-mclin) wrote : PulseList.txt

apport information

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Jon McLin (jon-mclin) wrote : RfKill.txt

apport information

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Jon McLin (jon-mclin) wrote : UdevDb.txt

apport information

description: updated
Revision history for this message
Jon McLin (jon-mclin) wrote : AlsaInfo.txt

apport information

Revision history for this message
Jon McLin (jon-mclin) wrote : BootDmesg.txt

apport information

Revision history for this message
Jon McLin (jon-mclin) wrote : CRDA.txt

apport information

Revision history for this message
Jon McLin (jon-mclin) wrote : CurrentDmesg.txt

apport information

Revision history for this message
Jon McLin (jon-mclin) wrote : IwConfig.txt

apport information

Revision history for this message
Jon McLin (jon-mclin) wrote : Lspci.txt

apport information

Revision history for this message
Jon McLin (jon-mclin) wrote : Lsusb.txt

apport information

Revision history for this message
Jon McLin (jon-mclin) wrote : ProcCpuinfo.txt

apport information

Revision history for this message
Jon McLin (jon-mclin) wrote : ProcEnviron.txt

apport information

Revision history for this message
Jon McLin (jon-mclin) wrote : ProcInterrupts.txt

apport information

Revision history for this message
Jon McLin (jon-mclin) wrote : ProcModules.txt

apport information

Revision history for this message
Jon McLin (jon-mclin) wrote : PulseList.txt

apport information

Revision history for this message
Jon McLin (jon-mclin) wrote : RfKill.txt

apport information

Revision history for this message
Jon McLin (jon-mclin) wrote : UdevDb.txt

apport information

Revision history for this message
Jon McLin (jon-mclin) wrote : UdevLog.txt

apport information

Revision history for this message
Jon McLin (jon-mclin) wrote : WifiSyslog.txt

apport information

penalvch (penalvch)
description: updated
tags: added: latest-bios-f.13
summary: - Keyboard randomly loses and inserts keystrokes (often!)
+ [HP Pavilion dm1z-3000 CTO Entertainment Notebook PC] Keyboard randomly
+ loses and inserts keystrokes (often!)
Revision history for this message
penalvch (penalvch) wrote :

Jon McLin, could you please test the latest upstream kernel available from the very top line at the top of the page (the release names are irrelevant for testing, and please do not test the daily folder) following https://wiki.ubuntu.com/KernelMainlineBuilds ? It will allow additional upstream developers to examine the issue.

If the test did not allow you to test to the issue (ex. you couldn't boot into the OS) please make a comment in your report about this, and continue to test the next most recent kernel version until you can test to the issue. Once you've tested the upstream kernel, please comment on which kernel version specifically you tested. If this bug is fixed in the mainline kernel, please add the following tags:
kernel-fixed-upstream
kernel-fixed-upstream-VERSION-NUMBER

where VERSION-NUMBER is the version number of the kernel you tested exactly shown as:
kernel-fixed-upstream-3.18-rc5

This can be done by clicking on the yellow circle with a black pencil icon next to the word Tags located at the bottom of the bug description.

If the mainline kernel does not fix this bug, please add the following tags:
kernel-bug-exists-upstream
kernel-bug-exists-upstream-VERSION-NUMBER

Once testing of the upstream kernel is complete, please mark this bug's Status as Confirmed. Please let us know your results. Thank you for your understanding.

Revision history for this message
Launchpad Janitor (janitor) wrote :

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]

Changed in linux (Ubuntu):
status: Incomplete → Expired
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