Canon printer don't print black circles in the print test page

[Marc G.]

I have a Canon i560 installed on an ubuntu 12.04. When I print the print test page, the "ubuntu" brand name which is black and the black circles don't appear. But the black text in the lower part and the black frame does appear. I can supply a scanned image of the printed sheet if needed.

When I print from acrobat reader or from google chrome, the resulting page miss black text (some text appear, other won't). Printing from LibreOffice or Firefox work well. The configuration of the printer should be ok since I'm able to print correctly from LibreOffice and firefox. I configured the printer in CMYK mode, but alos I tried to print the test page in all different color mode:
Greyscale : printing is ok, all test circles appear (in greyscale of course).
RGB : wrong colors, the black circles appears in a very light brown
CMY : good colors, the black circles appears in a very light brown
KCMY or CMYK : good colors, no black circles.

I never had any problem with previous version but I'm not sure the problem appeared with the upgrade to 12.04 or later. I also tried to print the print test page with another computer on ubuntu 12.04 and I had the same problem. Printing from windows works well.

Thank you.

ProblemType: Bug
DistroRelease: Ubuntu 12.04
Package: cups 1.5.3-0ubuntu1
ProcVersionSignature: Ubuntu 3.2.0-26.41-generic 3.2.19
Uname: Linux 3.2.0-26-generic x86_64
NonfreeKernelModules: nvidia
ApportVersion: 2.0.1-0ubuntu8
Architecture: amd64
Date: Tue Jul 10 19:45:19 2012
InstallationMedia: Ubuntu 11.10 "Oneiric Ocelot" - Release amd64 (20111012)
Lpstat:
 device for HP-LaserJet-p2055dn: hp:/net/HP_LaserJet_P2055dn?ip=192.168.2.240
 device for HP-PSC-1400: ipps://172.24.0.102:631/printers/PSC-1400-series
 device for server-i560: ipp://172.24.0.200:631/printers/i560
MachineType: Dell Inc. Inspiron 1520
Papersize: letter
PpdFiles:
 HP-PSC-1400: HP PSC 1400 Series, hpcups 3.12.2
 server-i560: Canon i560 - CUPS+Gutenprint v5.2.8-pre1
 Canon-i560: Canon i560 - CUPS+Gutenprint v5.2.7 Simplified
 MG5200LAN: Canon MG5200 series Ver.3.40
 HP-LaserJet-p2055dn: HP LaserJet p2055dn pcl3, hpcups 3.12.2
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.2.0-26-generic root=UUID=9ec8bac7-0b17-4f5b-9ea3-b193c9f9a0f0 ro ipv6.disable=1 quiet splash vt.handoff=7
SourcePackage: cups
UpgradeStatus: Upgraded to precise on 2012-04-29 (72 days ago)
dmi.bios.date: 07/11/2008
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A09
dmi.board.name: 0UW306
dmi.board.vendor: Dell Inc.
dmi.chassis.type: 8
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvrA09:bd07/11/2008:svnDellInc.:pnInspiron1520:pvr:rvnDellInc.:rn0UW306:rvr:cvnDellInc.:ct8:cvr:
dmi.product.name: Inspiron 1520
dmi.sys.vendor: Dell Inc.
mtime.conffile..etc.cups.cupsd.conf: 2011-09-02T14:39:56

[scuba (scubuntu)]

Hi,

I would like to confirm this bug. Although I must add that printing black is completely impossible, whether in Firefox or evince or any other application, using CMY Mode or RGB Mode. As a workaround, the driver for the Canon i850 seems to do the job on one of my machines. This is sadly regressive.

SCUBA

[Till Kamppeter (till-kamppeter)]

Everyone with this problem please follow the instructions of the sections "CUPS error_log" and "Capturing print job data" on https://wiki.ubuntu.com/DebuggingPrintingProblems. Thanks.

[Marc G. (marc-gu)]

Here is an exemple of a file a tried to print from google chrome which didn't print correctly. Notice that I don't have this problem with every page I try to print from chrome.

[Marc G. (marc-gu)]

This is the file I captured from the spool for the previous exemple. I tried to capture the file from the spool when printing the "Print test page", but this option is not available when the printer is disabled.

[Marc G. (marc-gu)]

And this is the log file just after printing the previous exemple.

[Till Kamppeter (till-kamppeter)]

This is a problem of the Canon printer driver in Gutenprint. Please report this problem upstream to the Gutenprint developers at http://gutenprint.sf.net/.

[Marc G. (marc-gu)]

I confirm that using driver for i850 printer work.

[Till Kamppeter (till-kamppeter)]

Marc, thank you very much, so please report a bug to the upstream developers as I asked you in comment #7, telling them that your i560 only works with the i850 driver.

[sambono (sammy-rasmond)]

Scuba, you are my all-time hero! Thank you very much!