black screen after waking up the screen

Bug #1021035 reported by Jakub Maleszewski
24
This bug affects 5 people
Affects Status Importance Assigned to Milestone
xserver-xorg-video-intel (Ubuntu)
Confirmed
Undecided
Unassigned

Bug Description

It happened to me twice in the last few days. Sometimes when I open laptop's lid some time after locking the screen, the gnome-screensaver unlock dialog is missing, or even the screen is completely blank - I can only see a cursor. All apps are working, I can hear their sounds. I can even switch to the console using Alt+F1. I'm just unable to log back into my account and continue the work. The only way I know to deal with the problem is to restart lightdm, but, obviously, I lose all unsaved data. i915state doesn't show any problem.

My notebook:
Asus K53SV
i5-2410M
HD3000+GT540M (works thanks to the Bumblebee)

Please let me know if there's something I forgot about, but it's needed to fix the problem. It's probably the last thing stopping me from switching to Ubuntu for good.

ProblemType: Bug
DistroRelease: Ubuntu 12.04
Package: xorg 1:7.6+12ubuntu1
ProcVersionSignature: Ubuntu 3.2.0-26.41-generic 3.2.19
Uname: Linux 3.2.0-26-generic x86_64
ApportVersion: 2.0.1-0ubuntu8
Architecture: amd64
CompizPlugins: No value set for `/apps/compiz-1/general/screen0/options/active_plugins'
Date: Wed Jul 4 20:28:07 2012
DistUpgraded: 2012-04-01 11:08:40,897 DEBUG enabling apt cron job
DistroCodename: precise
DistroVariant: ubuntu
ExtraDebuggingInterest: Yes, whatever it takes to get this fixed in Ubuntu
GraphicsCard:
 Intel Corporation 2nd Generation Core Processor Family Integrated Graphics Controller [8086:0116] (rev 09) (prog-if 00 [VGA controller])
   Subsystem: ASUSTeK Computer Inc. Device [1043:15f2]
 NVIDIA Corporation GF108 [GeForce GT 540M] [10de:0df4] (rev ff) (prog-if ff)
InstallationMedia: Ubuntu 11.10 "Oneiric Ocelot" - Release amd64 (20111012)
MachineType: ASUSTeK Computer Inc. K53SV
ProcEnviron:
 TERM=linux
 PATH=(custom, no user)
 LANG=pl_PL.UTF-8
 SHELL=/bin/bash
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.2.0-26-generic root=UUID=1a9ca011-4c13-4447-a834-25b2a67348e3 ro quiet splash pcie_aspm=force i915.i915_enable_rc6=1 i915.lvds_downclock=1 i915.i915_enable_fbc=1 drm.vblankoffdelay=1 vt.handoff=7
SourcePackage: xorg
Symptom: display
Title: Xorg crash
UpgradeStatus: Upgraded to precise on 2012-04-01 (94 days ago)
dmi.bios.date: 09/26/2011
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: K53SV.315
dmi.board.asset.tag: To be filled by O.E.M.
dmi.board.name: K53SV
dmi.board.vendor: ASUSTeK Computer Inc.
dmi.board.version: 1.0
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 9
dmi.chassis.vendor: ASUSTeK Computer Inc.
dmi.chassis.version: 1.0
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrK53SV.315:bd09/26/2011:svnASUSTeKComputerInc.:pnK53SV:pvr1.0:rvnASUSTeKComputerInc.:rnK53SV:rvr1.0:cvnASUSTeKComputerInc.:ct9:cvr1.0:
dmi.product.name: K53SV
dmi.product.version: 1.0
dmi.sys.vendor: ASUSTeK Computer Inc.
version.compiz: compiz 1:0.9.7.8-0ubuntu1
version.ia32-libs: ia32-libs 20090808ubuntu36
version.libdrm2: libdrm2 2.4.32-1ubuntu1
version.libgl1-mesa-dri: libgl1-mesa-dri 8.0.2-0ubuntu3.1
version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
version.libgl1-mesa-glx: libgl1-mesa-glx 8.0.2-0ubuntu3.1
version.xserver-xorg-core: xserver-xorg-core 2:1.11.4-0ubuntu10.3
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.7.0-0ubuntu1.2
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:6.14.99~git20111219.aacbd629-0ubuntu2
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.17.0-1ubuntu4
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:0.0.16+git20111201+b5534a1-1build2

Revision history for this message
Jakub Maleszewski (numerant) wrote :
bugbot (bugbot)
affects: xorg (Ubuntu) → xserver-xorg-video-intel (Ubuntu)
bugbot (bugbot)
tags: added: black-screen
Revision history for this message
Launchpad Janitor (janitor) wrote :

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in xserver-xorg-video-intel (Ubuntu):
status: New → Confirmed
Revision history for this message
Amos Blanton (lightnin9) wrote :

Same issue.
Tried to use ubuntu-bug to collect my system info to post on this thread. But when I searched for a similar issue, this one would not come up. I had to make a duplicate and then mark it as such. Apologies if that's not best way to do things.
https://bugs.launchpad.net/ubuntu/+source/xserver-xorg-video-intel/+bug/1027325

I should stress that this is an intermittent bug. I haven't been able to determine factors to consistently reproduce, but it happens to me about every other day, with an average of about 12 wake / sleep cycles per day.

Revision history for this message
Gianfranco Cecconi (giacecco) wrote :

Exactly same problem here on Lenovo X220, up-to-date Ubuntu 12.04 32 bit.

Linux giaceccos-x220 3.2.0-29-generic-pae #46-Ubuntu SMP Fri Jul 27 17:25:43 UTC 2012 i686 i686 i386 GNU/Linux

Revision history for this message
Gaël Barrachon (gael-barrachon) wrote :

Exactly same problem on Lenovo T410 with Ubuntu 12.04 64 bits.

Linux MyThinkPad-T410 3.2.0-30-generic #48-Ubuntu SMP Fri Aug 24 16:52:48 UTC 2012 x86_64 x86_64 x86_64 GNU/Linux

00:02.0 VGA compatible controller: Intel Corporation Core Processor Integrated Graphics Controller (rev 02) (prog-if 00 [VGA controller])
 Subsystem: Lenovo Device 215a
 Flags: bus master, fast devsel, latency 0, IRQ 43
 Memory at f2000000 (64-bit, non-prefetchable) [size=4M]
 Memory at d0000000 (64-bit, prefetchable) [size=256M]
 I/O ports at 1800 [size=8]
 Expansion ROM at <unassigned> [disabled]
 Capabilities: <access denied>
 Kernel driver in use: i915
 Kernel modules: i915

Revision history for this message
Robert Hooker (sarvatt) wrote :

This is bug 966744 and the fix is in precise-proposed, information on how to enable it before it hits precise-updates in a few days is in the bug I have duplicated this to

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