unable to open device -hp:/usb/HP_Laserjet_Proffessional_P1102w?

[robert ferguson]

Ubuntu 10.04 AMD 64, HP Laserjet Professional P1102w
Purchased the printer May 19, 2012 and installed HPLIP 3.10.4
Printer is direct connect via USB. All worked fine until I upgraded to 3.10.6 yesterday. Even though the CDROM icon appears on the desktop, a simple test page will process forever and when the printer status is checked, the unable to open device message appears. The same problem exists even if I migrate back to version 3.10.4. If I boot to Windows 7, all works fine

hp-check[1987]: info: :
Initializing. Please wait...
Ubuntu

10.04

scheduler is running

1.4.3

Linux rtf-desktop 2.6.32-41-generic #90-Ubuntu SMP Tue May 22 11:29:51 UTC 2012 x86_64 GNU/Linux

hp-check[1987]: info: :
hp-check[1987]: info: :---------------
hp-check[1987]: info: :| SYSTEM INFO |
hp-check[1987]: info: :---------------
hp-check[1987]: info: :
hp-check[1987]: info: :[01mBasic system information:[0m
hp-check[1987]: info: :Linux rtf-desktop 2.6.32-41-generic #90-Ubuntu SMP Tue May 22 11:29:51 UTC 2012 x86_64 GNU/Linux
hp-check[1987]: info: :
hp-check[1987]: info: :[01mDistribution:[0m
hp-check[1987]: info: :ubuntu 10.04
hp-check[1987]: info: :
hp-check[1987]: info: :[01mChecking Python version...[0m
hp-check[1987]: info: :OK, version 2.6.5 installed
hp-check[1987]: info: :
hp-check[1987]: info: :[01mChecking PyQt 4.x version...[0m
hp-check[1987]: info: :OK, version 4.7.2 installed.
hp-check[1987]: info: :
hp-check[1987]: info: :[01mChecking for CUPS...[0m
hp-check[1987]: info: :Status: scheduler is running
hp-check[1987]: info: :Version: 1.4.3
hp-check[1987]: info: :error_log is set to level: warn
hp-check[1987]: info: :
hp-check[1987]: info: :[01mChecking for dbus/python-dbus...[0m
hp-check[1987]: info: :dbus daemon is running.
hp-check[1987]: info: :python-dbus version: 0.83.0
hp-check[1987]: info: :
hp-check[1987]: info: :
hp-check[1987]: info: :------------------------------------
hp-check[1987]: info: :| COMPILE AND RUNTIME DEPENDENCIES |
hp-check[1987]: info: :------------------------------------
hp-check[1987]: info: :
note: To check for compile-time only dependencies, re-run hp-check with the -c parameter (ie, hp-check -c).
note: To check for run-time only dependencies, re-run hp-check with the -r parameter (ie, hp-check -r).
hp-check[1987]: info: :
hp-check[1987]: info: :[01mChecking for dependency: CUPS - Common Unix Printing System...[0m
hp-check[1987]: info: :OK, found.
hp-check[1987]: info: :
hp-check[1987]: info: :[01mChecking for dependency: CUPS devel- Common Unix Printing System development files...[0m
hp-check[1987]: info: :OK, found.
hp-check[1987]: info: :
hp-check[1987]: info: :[01mChecking for dependency: CUPS image - CUPS image development files...[0m
hp-check[1987]: info: :OK, found.
hp-check[1987]: info: :
hp-check[1987]: info: :[01mChecking for dependency: DBus - Message bus system...[0m
hp-check[1987]: info: :OK, found.
hp-check[1987]: info: :
hp-check[1987]: info: :[01mChecking for dependency: gcc - GNU Project C and C++ Compiler...[0m
hp-check[1987]: info: :OK, found.
hp-check[1987]: info: :
hp-check[1987]: info: :[01mChecking for dependency: GhostScript - PostScript and PDF language interpreter and previewer...[0m
hp-check[1987]: info: :OK, found.
hp-check[1987]: info: :
hp-check[1987]: info: :[01mChecking for dependency: libcrypto - OpenSSL cryptographic library...[0m
hp-check[1987]: info: :OK, found.
hp-check[1987]: info: :
hp-check[1987]: info: :[01mChecking for dependency: libjpeg - JPEG library...[0m
hp-check[1987]: info: :OK, found.
hp-check[1987]: info: :
hp-check[1987]: info: :[01mChecking for dependency: libnetsnmp-devel - SNMP networking library development files...[0m
hp-check[1987]: info: :OK, found.
hp-check[1987]: info: :
hp-check[1987]: info: :[01mChecking for dependency: libpthread - POSIX threads library...[0m
hp-check[1987]: info: :OK, found.
hp-check[1987]: info: :
hp-check[1987]: info: :[01mChecking for dependency: libtool - Library building support services...[0m
hp-check[1987]: info: :OK, found.
hp-check[1987]: info: :
hp-check[1987]: info: :[01mChecking for dependency: libusb - USB library...[0m
hp-check[1987]: info: :OK, found.
hp-check[1987]: info: :
hp-check[1987]: info: :[01mChecking for dependency: make - GNU make utility to maintain groups of programs...[0m
hp-check[1987]: info: :OK, found.
hp-check[1987]: info: :
hp-check[1987]: info: :[01mChecking for dependency: PIL - Python Imaging Library (required for commandline scanning with hp-scan)...[0m
hp-check[1987]: info: :OK, found.
hp-check[1987]: info: :
hp-check[1987]: info: :[01mChecking for dependency: PolicyKit - Administrative policy framework...[0m
hp-check[1987]: info: :OK, found.
hp-check[1987]: info: :
hp-check[1987]: info: :[01mChecking for dependency: PyQt 4 DBus - DBus Support for PyQt4...[0m
hp-check[1987]: info: :OK, found.
hp-check[1987]: info: :
hp-check[1987]: info: :[01mChecking for dependency: Python DBus - Python bindings for DBus...[0m
hp-check[1987]: info: :OK, found.
hp-check[1987]: info: :
hp-check[1987]: info: :[01mChecking for dependency: Python devel - Python development files...[0m
hp-check[1987]: info: :OK, found.
hp-check[1987]: info: :
hp-check[1987]: info: :[01mChecking for dependency: Python libnotify - Python bindings for the libnotify Desktop notifications...[0m
hp-check[1987]: info: :OK, found.
hp-check[1987]: info: :
hp-check[1987]: info: :[01mChecking for dependency: Python XML libraries...[0m
hp-check[1987]: info: :OK, found.
hp-check[1987]: info: :
hp-check[1987]: info: :[01mChecking for dependency: Python 2.3 or greater - Required for fax functionality...[0m
hp-check[1987]: info: :OK, found.
hp-check[1987]: info: :
hp-check[1987]: info: :[01mChecking for dependency: Python 2.2 or greater - Python programming language...[0m
hp-check[1987]: info: :OK, found.
hp-check[1987]: info: :
hp-check[1987]: info: :[01mChecking for dependency: Reportlab - PDF library for Python...[0m
hp-check[1987]: info: :OK, found.
hp-check[1987]: info: :
hp-check[1987]: info: :[01mChecking for dependency: SANE - Scanning library...[0m
hp-check[1987]: info: :OK, found.
hp-check[1987]: info: :
hp-check[1987]: info: :[01mChecking for dependency: SANE - Scanning library development files...[0m
hp-check[1987]: info: :OK, found.
hp-check[1987]: info: :
hp-check[1987]: info: :[01mChecking for dependency: scanimage - Shell scanning program...[0m
hp-check[1987]: info: :OK, found.
hp-check[1987]: info: :
hp-check[1987]: info: :[01mChecking for dependency: xsane - Graphical scanner frontend for SANE...[0m
hp-check[1987]: info: :OK, found.
hp-check[1987]: info: :
hp-check[1987]: info: :
hp-check[1987]: info: :----------------------
hp-check[1987]: info: :| HPLIP INSTALLATION |
hp-check[1987]: info: :----------------------
hp-check[1987]: info: :
hp-check[1987]: info: :
hp-check[1987]: info: :[01mCurrently installed HPLIP version...[0m
hp-check[1987]: info: :HPLIP 3.12.4 currently installed in '/usr/share/hplip'.
hp-check[1987]: info: :
hp-check[1987]: info: :[01mCurrent contents of '/etc/hp/hplip.conf' file:[0m
hp-check[1987]: info: :# hplip.conf. Generated from hplip.conf.in by configure.

[hplip]
version=3.12.4

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/HP
ppdbase=/usr/share/ppd
doc=/usr/share/doc/hplip-3.12.4
icon=/usr/share/applications
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv/hp

# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
pp-build=no
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=no
foomatic-drv-install=no
foomatic-ppd-install=no
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=yes
cups-ppd-install=no
internal-tag=3.12.4
restricted-build=no
ui-toolkit=qt4
qt3=no
qt4=yes
policy-kit=no
hpijs-only-build=no
lite-build=no
udev-acl-rules=yes
hpcups-only-build=no
hpijs-only-build=no

hp-check[1987]: info: :
hp-check[1987]: info: :[01mCurrent contents of '/var/lib/hp/hplip.state' file:[0m
hp-check[1987]: info: :[plugin]
eula = 1
version = 3.12.4
installed = 1

hp-check[1987]: info: :
hp-check[1987]: info: :[01mCurrent contents of '~/.hplip/hplip.conf' file:[0m
hp-check[1987]: info: :[last_used]
printer_name =
working_dir = .
device_uri = "hp:/usb/HP_LaserJet_Professional_P1102w?serial=000000000Q9388QBSI1c"

[commands]
scan = /usr/bin/xsane -V %SANE_URI%

[upgrade]
notify_upgrade = false
last_upgraded_time = 1340210724
latest_available_version = 3.12.6
pending_upgrade_time = 0

[installation]
version = 3.12.4
date_time = 12-06-20 13:33:02

[settings]
systray_messages = 0
systray_visible = 0

[Scanner_plugins]
bb_soap.so = Present
bb_soapht.so = Present
bb_marvell.so = Present

[Printer_plugins]
lj.so = Present

[refresh]
rate = 30
enable = true
type = 1

[fax]
email_address =
voice_phone =

[polling]
enable = false
device_list =
interval = 5

[Fax_plugins]
fax_marvell.so = Present

hp-check[1987]: info: :
hp-check[1987]: info: :--------------------------
hp-check[1987]: info: :| DISCOVERED USB DEVICES |
hp-check[1987]: info: :--------------------------
hp-check[1987]: info: :
hp-check[1987]: info: :No devices found.
hp-check[1987]: info: :
hp-check[1987]: info: :---------------------------------
hp-check[1987]: info: :| INSTALLED CUPS PRINTER QUEUES |
hp-check[1987]: info: :---------------------------------
hp-check[1987]: info: :
hp-check[1987]: info: :
hp-check[1987]: info: :[01mHP_LaserJet_Professional_P1102w[0m
hp-check[1987]: info: :[01m-------------------------------[0m
hp-check[1987]: info: :Type: Printer
hp-check[1987]: info: :Device URI: hp:/usb/HP_LaserJet_Professional_P1102w?serial=000000000Q9388QBSI1c
hp-check[1987]: info: :PPD: /etc/cups/ppd/HP_LaserJet_Professional_P1102w.ppd
hp-check[1987]: info: :PPD Description: HP LaserJet Professional p1102w, hpcups 3.12.4, requires proprietary plugin
hp-check[1987]: info: :Printer status: printer HP_LaserJet_Professional_P1102w is idle. enabled since Wed 20 Jun 2012 01:04:11 PM EDT
 Processing page 1...
hp-check[1987]: info: :Required plug-in status: Installed
error: Device busy: hp:/usb/HP_LaserJet_Professional_P1102w?serial=000000000Q9388QBSI1c
error: Device not found
error: Communication status: Failed
hp-check[1987]: info: :
hp-check[1987]: info: :
hp-check[1987]: info: :----------------------
hp-check[1987]: info: :| SANE CONFIGURATION |
hp-check[1987]: info: :----------------------
hp-check[1987]: info: :
hp-check[1987]: info: :[01m'hpaio' in '/etc/sane.d/dll.conf'...[0m
hp-check[1987]: info: :OK, found. SANE backend 'hpaio' is properly set up.
hp-check[1987]: info: :
hp-check[1987]: info: :[01mChecking output of 'scanimage -L'...[0m
hp-check[1987]: info: :
No scanners were identified. If you were expecting something different,
check that the scanner is plugged in, turned on and detected by the
sane-find-scanner tool (if appropriate). Please read the documentation
which came with this software (README, FAQ, manpages).

hp-check[1987]: info: :
hp-check[1987]: info: :---------------------
hp-check[1987]: info: :| PYTHON EXTENSIONS |
hp-check[1987]: info: :---------------------
hp-check[1987]: info: :
hp-check[1987]: info: :[01mChecking 'cupsext' CUPS extension...[0m
hp-check[1987]: info: :OK, found.
hp-check[1987]: info: :
hp-check[1987]: info: :[01mChecking 'pcardext' Photocard extension...[0m
hp-check[1987]: info: :OK, found.
hp-check[1987]: info: :
hp-check[1987]: info: :[01mChecking 'hpmudext' I/O extension...[0m
hp-check[1987]: info: :OK, found.
hp-check[1987]: info: :
hp-check[1987]: info: :[01mChecking 'scanext' SANE scanning extension...[0m
hp-check[1987]: info: :OK, found.
hp-check[1987]: info: :
hp-check[1987]: info: :
hp-check[1987]: info: :
hp-check[1987]: info: :-----------------
hp-check[1987]: info: :| USB I/O SETUP |
hp-check[1987]: info: :-----------------
hp-check[1987]: info: :
hp-check[1987]: info: :[01mChecking for permissions of USB attached printers...[0m
hp-check[1987]: info: :
HP Device 0x32a at 001:002:
hp-check[1987]: info: : Device URI: hp:/usb/HP_LaserJet_Professional_P1102w?serial=000000000Q9388QBSI1c
hp-check[1987]: info: : Device node: /dev/bus/usb/001/002
hp-check[1987]: info: : Mode: 0664
hp-check[1987]: info: :
hp-check[1987]: info: :---------------
hp-check[1987]: info: :| USER GROUPS |
hp-check[1987]: info: :---------------
hp-check[1987]: info: :
hp-check[1987]: info: :rtf adm lp dialout cdrom plugdev lpadmin admin sambashare

hp-check[1987]: info: :
hp-check[1987]: info: :-----------
hp-check[1987]: info: :| SUMMARY |
hp-check[1987]: info: :-----------
hp-check[1987]: info: :
error: 1 error or warning.
hp-check[1987]: info: :
hp-check[1987]: info: :Please refer to the installation instructions at:
hp-check[1987]: info: :http://hplip.sourceforge.net/install/index.html

hp-check[1987]: info: :
hp-check[1987]: info: :Done.

[goutam kodu (goutam-hplip)]

Hi Robert,

Smart Installer is enabled in your device. If this is enabled, your device will be detected as CDRom from where you can install the software on windows. Unfortunately we don't support this feature in Linux. If you disable this feature on device, your device will be detected in Linux. To disable this you should have a windows machine and can follow the below steps.

1. Download the Full Driver for Windows from www.hp.com or http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?product=4075452&lc=en&cc=us&dlc=en&lang=en&cc=us
2. Run the exe, extract it to a folder.
3. Go to extracted folder/UTIL directory
4. Connect your device.
5. Run SIUtility.exe and follow the wizard to disable the feature.

Thanks and Regards,
Goutam Kodu

[robert ferguson (tferguson-kos)]

On 12-06-21 06:43 AM, goutam kodu wrote:
> Hi Robert,
>
> Smart Installer is enabled in your device. If this is enabled, your
> device will be detected as CDRom from where you can install the software
> on windows. Unfortunately we don't support this feature in Linux. If you
> disable this feature on device, your device will be detected in Linux.
> To disable this you should have a windows machine and can follow the
> below steps.
>
> 1. Download the Full Driver for Windows from www.hp.com or http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?product=4075452&lc=en&cc=us&dlc=en&lang=en&cc=us
> 2. Run the exe, extract it to a folder.
> 3. Go to extracted folder/UTIL directory
> 4. Connect your device.
> 5. Run SIUtility.exe and follow the wizard to disable the feature.
>
> Thanks and Regards,
> Goutam Kodu
>
Wouldn't it be nice if Linux was the default OS for hardware? Thanks for
your quick reply.
Robert Ferguson