MSN Account Offline Error

[Jorge Rama]

Hello,

I have two PCs with the Empathy configured to my MSN Chat account.
When I start Empathy, launching automatically at login, my MSN account almost always claims that is Offline.

If I disable the account and re-enable it it starts working properly.

ProblemType: Bug
DistroRelease: Ubuntu 12.04
Package: empathy 3.4.2-0ubuntu1
ProcVersionSignature: Ubuntu 3.2.0-25.40-generic-pae 3.2.18
Uname: Linux 3.2.0-25-generic-pae i686
NonfreeKernelModules: nvidia
ApportVersion: 2.0.1-0ubuntu8
Architecture: i386
Date: Mon Jun 18 10:24:11 2012
InstallationMedia: Ubuntu 11.04 "Natty Narwhal" - Release i386 (20110427.1)
ProcEnviron:
 TERM=xterm
 PATH=(custom, no user)
 LANG=en_US.UTF-8
 SHELL=/bin/bash
SourcePackage: empathy
UpgradeStatus: Upgraded to precise on 2012-03-21 (88 days ago)

[Evan Peck (colors)]

Jorge,

Try running this in a terminal:
"sudo apt-get purge empathy"
and then
'sudo apt-get install empathy"
then see if problems persist.
Also, upload everything in this:
~/.gnome2/Empathy/logs

Muchas Gracias!
Evan Peck ;-)

[Jorge Rama (jorgehsrama)]

Problem persists after purging.

Directory ~/.gnome/Empathy does not exist

[Jorge Rama (jorgehsrama)]

Sorry I meant ./gnome2/Empathy does not exist

[Bilal Shahid (s9iper1)]

thanks for the bug report
elaborate it simply .
 its confusing here

[Jorge Rama (jorgehsrama)]

Ok, I'll try to clarify.

I have Empathy running on startup.

Each time it started my MSN account status would be: "Offline - Status set to Offline".
I would then disable it and then re-enable on the Account status window ( F4) and the it would be set to "Available" and my MSN contacts would be displayed.

Now I am showing a different issue (same equipment):

Empathy main window claims my accounts are all disabled. When I check the Account status (F4) it clearly shows MSN trying to connect and it succeeds. However the main window stil claims my accounts are disabled. If I quit Empathy and relaunch my MSN contacts are instantly displayed.

[Bilal Shahid (s9iper1)]

file another bug for other issue thanks

[Jorge Rama (jorgehsrama)]

Separate bug report created as requested

https://bugs.launchpad.net/ubuntu/+source/empathy/+bug/1017864

[Bilal Shahid (s9iper1)]

can we close this bug if the previous problem is gone ?

[Jorge Rama (jorgehsrama)]

This issue as resurfaced.

I am adding the log from mission control.

[Bilal Shahid (s9iper1)]

please attach the haze msn log file ?

[Jorge Rama (jorgehsrama)]

Where can I find this log file?

Is it the one from empathy mission control? If so I already attached it.

[Jorge Rama (jorgehsrama)]

After updating my ubuntu to the quantal alpha release this error has not resurfaced.

[Bilal Shahid (s9iper1)]

Give me the steps to reproduce it
1) ??
2) ??
3) ??

which i follow and recreat the bug.

[Jorge Rama (jorgehsrama)]

Configure the MSN Account in Empathy.
Reboot
Launch empathy through dash
Empathy says my accounts are disabled
Go to account manager and see MSN account is "ON" but status says "Offline - Status set to Offline"

Re-enable account and it connects properly and shows my contacts in empathy main window

[Launchpad Janitor (janitor)]

[Expired for empathy (Ubuntu) because there has been no activity for 60 days.]