Ubuntu must automatically install more Sane backends for the right support of scanners (Canon Pixma MX360 and others aren't recognized)

[Jan Schürmann]

in Ubuntu 12.04 with all the latest updates, the Canon Pixma MX360 printer works fine but Simple Scan says there is no Scanner installed.
with the ScanGearMP from Canon i could scan from Gimp but it is not that simple as Simple Scan ;-)

what can i do?

[Michael Nagel (nailor)]

probably read this text and decide how to proceed:

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Hi there,

thank you for filing this bug and showing your interest in Simple Scan!

This seems to be a Hardware Issue, i.e. Simple Scan does not support your scanner perfectly -- or possibly not at all.

Unfortunately such problems happen more often then they should, and while it might indeed be a problem with Simple Scan, in our experience, most of the time it is not.
This is why we prepared a check-list at [1] that will let you find out whether or not it really is a problem with Simple Scan and what your options are in either case.

Please read that list and tell us how you decided to proceed. I will set this bug to "Incomplete", so a friendly robot will expire this bug in 60 days if you do not respond. However, we would really prefer to hear back from you!

Best Regards
Michael

[1] https://help.ubuntu.com/community/SimpleScanHardwareIssues
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[Launchpad Janitor (janitor)]

[Expired for simple-scan (Ubuntu) because there has been no activity for 60 days.]

[usr (usrlp-deactivatedaccount-deactivatedaccount)]

The problem is with Sane, not with Simple-Scan. This scanner isn't supported by default in Sane.
Simple-Scan is only a front-end.

According to the page http://www.sane-project.org/sane-mfgs.html , Canon Pixma MX360 is supported on Pixma 0.17.4 backend.
Currently I'm not an Ubuntu user, but You can try to manually install sane-pixma package with a package manager like Synaptic.

The bug is: Ubuntu must automatically install this backend and another sane backends for the right support of scanners. I renamed it.

[Launchpad Janitor (janitor)]

Status changed to 'Confirmed' because the bug affects multiple users.

[usr (usrlp-deactivatedaccount-deactivatedaccount)]

In the future consider to buy HP printers, it has the best Linux support (HPLIP).

[penalvch (penalvch)]

Jan Schürmann, thank you for reporting this and helping make Ubuntu better.

To see if this is already resolved, could you please test http://cdimage.ubuntu.com/daily-live/current/ and advise to the results?

[Launchpad Janitor (janitor)]

[Expired for sane-backends-extras (Ubuntu) because there has been no activity for 60 days.]