System suddenly freezes: hard reset needed

Bug #1010554 reported by Ricardo Gentil de Araújo Pereira
8
This bug affects 1 person
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Expired
Medium
Unassigned

Bug Description

I'm getting Frequently freezes on Ubuntu, usually when I'm browsing the web.

For now I can say that I was using almost all the RAM memory and was high on I/O activity just before the system hung.
At first I thought the problem maybe was Chromium's, since almost all the time I was using it. Recently I was trying Firefox (so I could "test" this hipothesis) and BANG! Same thing happened.

Maybe the problem isn't related to OS, but the fact that I can't to do anything but a hard reset makes me feel (besides angry) the OS should offer a last resort to the user, so one could at least try to kill a suspect process. In my case, all the time it happens, I try to open system monitor or a terminal window without success: the PC doesn't seem to "listen". Some times even the CAPSLOCK light can't change state when I press that key.

The only thing I could do (a couple of times) was getting to terminal through ctrl+alt+fn, but it took a long time after the keypress and, once there, each character took several seconds to print on the screen. One of the times I even ended getting a "login time out" warning, since the system didn't finish fast enough the login process.

I'll try to get more precise and useful information as soon as I know how to do it, so I can help more.

ProblemType: Bug
DistroRelease: Ubuntu 12.04
Package: linux-image-3.2.0-25-generic 3.2.0-25.40
ProcVersionSignature: Ubuntu 3.2.0-25.40-generic 3.2.18
Uname: Linux 3.2.0-25-generic x86_64
AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.24.
ApportVersion: 2.0.1-0ubuntu8
Architecture: amd64
ArecordDevices:
 **** List of CAPTURE Hardware Devices ****
 card 0: Intel [HDA Intel], device 0: VT1708S Analog [VT1708S Analog]
   Subdevices: 2/2
   Subdevice #0: subdevice #0
   Subdevice #1: subdevice #1
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: logica 1964 F.... pulseaudio
CRDA: Error: command ['iw', 'reg', 'get'] failed with exit code 1: nl80211 not found.
Card0.Amixer.info:
 Card hw:0 'Intel'/'HDA Intel at 0xfea78000 irq 44'
   Mixer name : 'VIA VT1708S'
   Components : 'HDA:11060397,104383eb,00100000'
   Controls : 47
   Simple ctrls : 23
CurrentDmesg:
 [ 20.475436] r8169 0000:01:00.0: eth1: link up
 [ 20.475699] ADDRCONF(NETDEV_CHANGE): eth1: link becomes ready
 [ 24.711970] init: plymouth-stop pre-start process (1700) terminated with status 1
 [ 30.712007] eth1: no IPv6 routers present
Date: Fri Jun 8 12:53:02 2012
HibernationDevice: RESUME=UUID=1963176e-24c8-4b88-aece-43372876fe0c
InstallationMedia: Ubuntu 10.04 LTS "Lucid Lynx" - Release amd64 (20100429)
IwConfig:
 lo no wireless extensions.

 eth1 no wireless extensions.
MachineType: System manufacturer System Product Name
ProcEnviron:
 LANGUAGE=pt_BR:pt:en
 TERM=xterm
 PATH=(custom, no user)
 LANG=pt_BR.UTF-8
 SHELL=/bin/bash
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.2.0-25-generic root=UUID=fe8ae5cb-e09e-42e1-9e45-75bd2b2720dd ro quiet splash elevator=deadline vt.handoff=7
RelatedPackageVersions:
 linux-restricted-modules-3.2.0-25-generic N/A
 linux-backports-modules-3.2.0-25-generic N/A
 linux-firmware 1.79
RfKill:

SourcePackage: linux
UpgradeStatus: Upgraded to precise on 2012-05-07 (31 days ago)
dmi.bios.date: 03/18/2010
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 0502
dmi.board.asset.tag: To Be Filled By O.E.M.
dmi.board.name: P5KPL-AM-CKD-VISUM-SI
dmi.board.vendor: ASUSTeK Computer INC.
dmi.board.version: x.xx
dmi.chassis.asset.tag: Asset-1234567890
dmi.chassis.type: 3
dmi.chassis.vendor: Chassis Manufacture
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr0502:bd03/18/2010:svnSystemmanufacturer:pnSystemProductName:pvrSystemVersion:rvnASUSTeKComputerINC.:rnP5KPL-AM-CKD-VISUM-SI:rvrx.xx:cvnChassisManufacture:ct3:cvrChassisVersion:
dmi.product.name: System Product Name
dmi.product.version: System Version
dmi.sys.vendor: System manufacturer

Revision history for this message
Ricardo Gentil de Araújo Pereira (rhalah) wrote :
Changed in linux (Ubuntu):
assignee: nobody → Ricardo Gentil de Araújo Pereira (rhalah)
assignee: Ricardo Gentil de Araújo Pereira (rhalah) → nobody
Revision history for this message
Ricardo Gentil de Araújo Pereira (rhalah) wrote :

Related to Bug #609716.

Brad Figg (brad-figg)
Changed in linux (Ubuntu):
status: New → Confirmed
Revision history for this message
penalvch (penalvch) wrote :

Ricardo Gentil de Araújo Pereira, please be sure to confirm this issue exists with the latest development release of Ubuntu. ISO CD images are available from http://cdimage.ubuntu.com/daily/current/ . If the issue remains, please run the following command in the development release from a Terminal (Applications->Accessories->Terminal). It will automatically gather and attach updated debug information to this report.

apport-collect -p linux <replace-with-bug-number>

Also, if you could test the latest upstream kernel available that would be great. It will allow additional upstream developers to examine the issue. Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Once you've tested the upstream kernel, please remove the 'needs-upstream-testing' tag. This can be done by clicking on the yellow pencil icon next to the tag located at the bottom of the bug description and deleting the 'needs-upstream-testing' text.

If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'.

If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'.

If you are unable to test the mainline kernel, for example it will not boot, please add the tag: 'kernel-unable-to-test-upstream'.

Please let us know your results. Thanks in advance.

Changed in linux (Ubuntu):
status: Confirmed → Incomplete
tags: added: needs-upstream-testing
Changed in linux (Ubuntu):
importance: Undecided → Medium
Revision history for this message
Ricardo Gentil de Araújo Pereira (rhalah) wrote :

UPDATE!

This week I had some more freezes BUT it seems it was hadrware related!. Something with the Sata cable of the HD. The PC didn't boot into Ubuntu and was showing hundreds of I/O errors. Once I changed the cable, boot was ok. I don't know if in this cases (similar errors, but after boot success) the OS could do anything (wich was what I expected, as told before) and maybe this is the cause of the problem, since it was related to I/O too.
Let's see if I'll get any freezes now.

Revision history for this message
Launchpad Janitor (janitor) wrote :

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]

Changed in linux (Ubuntu):
status: Incomplete → Expired
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