[HP Pavilion dv6 Notebook PC, IDT 92HD75B3X5, Speaker, Internal] No sound at all

[Maher Moh. Hejazi]

the sounds disappeared suddenly on my device, not working even if restarted the computer, and the settings all fine, the headphones were working but after a while they muted too, I have windows 7 also on my computer, on windows they work fine, but in Linux after updating all the internal speakers in my computer didn't work!!

ProblemType: Bug
DistroRelease: Ubuntu 12.04
Package: alsa-base 1.0.25+dfsg-0ubuntu1
ProcVersionSignature: Ubuntu 3.2.0-25.40-generic 3.2.18
Uname: Linux 3.2.0-25-generic x86_64
NonfreeKernelModules: fglrx
AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.24.
ApportVersion: 2.0.1-0ubuntu8
Architecture: amd64
ArecordDevices:
 **** List of CAPTURE Hardware Devices ****
 card 0: Intel [HDA Intel], device 0: STAC92xx Analog [STAC92xx Analog]
   Subdevices: 1/1
   Subdevice #0: subdevice #0
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC1: maher 1730 F.... pulseaudio
 /dev/snd/controlC0: maher 1730 F.... pulseaudio
Card0.Amixer.info:
 Card hw:0 'Intel'/'HDA Intel at 0xda100000 irq 49'
   Mixer name : 'IDT 92HD75B3X5'
   Components : 'HDA:111d7603,103c3628,00100202'
   Controls : 23
   Simple ctrls : 13
Card1.Amixer.info:
 Card hw:1 'HDMI'/'HDA ATI HDMI at 0xda010000 irq 50'
   Mixer name : 'ATI R6xx HDMI'
   Components : 'HDA:1002aa01,00aa0100,00100100'
   Controls : 6
   Simple ctrls : 1
Card1.Amixer.values:
 Simple mixer control 'IEC958',0
   Capabilities: pswitch pswitch-joined penum
   Playback channels: Mono
   Mono: Playback [on]
Date: Wed May 30 02:27:52 2012
InstallationMedia: Ubuntu 11.10 "Oneiric Ocelot" - Release amd64 (20111012)
PackageArchitecture: all
SourcePackage: alsa-driver
Symptom: audio
Symptom_AlsaPlaybackTest: ALSA playback test through plughw:Intel failed
Symptom_Card: Built-in Audio - HDA Intel
Symptom_DevicesInUse:
 1730 1730 maher F.... pulseaudio
 /dev/snd/controlC0: maher F.... pulseaudio
Symptom_Jack: Speaker, Internal
Symptom_Type: No sound at all
Title: [HP Pavilion dv6 Notebook PC, IDT 92HD75B3X5, Speaker, Internal] No sound at all
UpgradeStatus: Upgraded to precise on 2012-05-21 (8 days ago)
dmi.bios.date: 03/23/2010
dmi.bios.vendor: Hewlett-Packard
dmi.bios.version: F.42
dmi.board.asset.tag: Base Board Asset Tag
dmi.board.name: 3628
dmi.board.vendor: Hewlett-Packard
dmi.board.version: 18.50
dmi.chassis.type: 10
dmi.chassis.vendor: Hewlett-Packard
dmi.chassis.version: N/A
dmi.modalias: dmi:bvnHewlett-Packard:bvrF.42:bd03/23/2010:svnHewlett-Packard:pnHPPaviliondv6NotebookPC:pvrRev1:rvnHewlett-Packard:rn3628:rvr18.50:cvnHewlett-Packard:ct10:cvrN/A:
dmi.product.name: HP Pavilion dv6 Notebook PC
dmi.product.version: Rev 1
dmi.sys.vendor: Hewlett-Packard

[Launchpad Janitor (janitor)]

Status changed to 'Confirmed' because the bug affects multiple users.

[Travis Carter (princemanfred)]

My speakers stopped working on my dv6 after upgrading to kernel 3.2.0-25 generic 64 bit. I rolled back to 3.2.0-23 and it was fine again.

[Christian Stabenow (stabenow)]

External speakers and headphone seem OK. Launching my computer with kernel 3.2.0-24 made the problem go away.

[Travis Carter (princemanfred)]

I upgraded to 3.2.0-24 and everything seems to be working fine still. I should probably have noted that I've added

options snd-hda-intel model=hp-dv5

to my alsa-base.conf to account for an issue where sound comes out of the speakers and the headphones when the headphones are plugged in. With that line in place, 3.2.0-25 and 3.4.0 both refuse to play sound from the speakers at all but will work with the headphones. With that line commented out sound comes out of the speakers again but refuses to mute with the headphones in.

[Beowulf (s-highlander)]

I also experience the bug. After upgrading kernel to 3.2.0-25 no sound at all. When I choose the previous kernel version 3.2.0-24 from Grub menu, then everything is fine.

[Sasa Paporovic (melchiaros)]

simcru wrote in

https://bugs.launchpad.net/ubuntu/+source/alsa-driver/+bug/1014271
--------------------------------------------------------------------

"My computer after update the software using the tool that ubuntu ofers, doens't have sound.
I install 3 times ubuntu and sound work, but every time I update the software the sound never work."

[Sasa Paporovic (melchiaros)]

Perilux wrote in

https://bugs.launchpad.net/ubuntu/+source/alsa-driver/+bug/1014770
------------------------------------------------------------------------------------

"I installed Ubuntu 12.04 through Wubi in Windows. Until a few days ago, sound was coming out from the internal speakers and form the headphones as well. Now only headphones have sound. Audio in Windows 7 works fine."

[Sasa Paporovic (melchiaros)]

Mariusz Starzak wrote in

https://bugs.launchpad.net/ubuntu/+source/alsa-driver/+bug/1016880
---------------------------------------------------------------------------------------------
"Speakers doesn't work, while headphones works perfectly."

[Sasa Paporovic (melchiaros)]

@ diwic

Hi David, I have subscribed you here, because you have commented on ticket

https://bugs.launchpad.net/ubuntu/+source/alsa-driver/+bug/1015851

Hope that is o.K

-----------------------------------------------------------------------

I have went through launchpad and gathered all tickets that affect hp pavillion sound with the 7603 chip here.

As you can see from the comments it's seems to be a update-regression. I could not say precisely if it comes from the kernel or from alsa, because I have not the timelines of updates.

The first occurence seems to be

https://bugs.launchpad.net/ubuntu/+source/alsa-driver/+bug/1013957

with the kernel 3.2.18(generic)

Can you decide?

Thanks.

melchiaros

[David Henningsson (diwic)]

Hi melchiaros,

Broken sound for IDT* and STAC* codecs in kernel 3.2.0-25, that sounds like bug 1013183. If you went through the duplicates to this bug you probably know better than I if these are all duplicates of bug 1013183 as well.

Thanks for triaging!

[Sasa Paporovic (melchiaros)]

Yes, sounds like the kernel bug, but there is only one method to be sure.

[Sasa Paporovic (melchiaros)]

@ all who are affected

We need a retest with the latest kernel updates.

For this please enable over software updater -> settings...(left down corner)-> actualisations

the precise-proposed software sources(beside all other there, when they are not enabled).

Then close the settings and check for updates.

You should get offered linux kernel updates to version 3.2.0.26.28.

Install them.

Start your system new and test again.

Please report back of the result.

[Jerome Revillard (jerome-revillard)]

Hi,

Updating to 3.2.0.26.28 does not help for me, still no sound

[Sasa Paporovic (melchiaros)]

Than this here is not gone with the kernel patch from:

https://bugs.launchpad.net/bugs/1013183

and no duplicate.

[Jerome Revillard (jerome-revillard)]

Sorry, but I just tested 3.2.0-26-generic #41~lp1013183v4 from bug #1013183 and it works

But 3.2.0.26.28 does not.

Best

[Travis Carter (princemanfred)]

I can confirm that 3.2.0-26-generic #41~lp1013183v4 from bug #1013183 fixes my sound issues.

[Sasa Paporovic (melchiaros)]

o.K than the other way arround. I close this here as duplicate of

https://bugs.launchpad.net/bugs/1013183

I do not know why the patch is not in the 3.2.0.26.28 kernel. Any updates to 3.2.0-26-generic #41~lp1013183v4 from bug #1013183 are at own risk at moment. May be you whant to wait until it is solved in the official updates.

[Githlar (githlar-deactivatedaccount)]

I'll go ahead and report this here and on my bug report. From what I can tell, the fix has been committed for the next kernel update. While bug #1013183 is older than mine, the actual fix has been in the works it appears. The #41~lp1013183v4 has been in the works and was not a totally verified fix until right before the release of the 3.2.0.26.28 kernel. If I'm not mistaken, we should see the fix released with the next kernel update.