Ubuntu
xserver-xorg-video-intel package

[gm45] Intel GPU X4500 "hung", fuzzy screen or total lock of KDE session

Bug #1006072 reported by Bzzz on 2012-05-29

This bug affects 1 person

Affects		Status	Importance	Assigned to	Milestone
	xserver-xorg-video-intel (Ubuntu)	Fix Released	Undecided	Unassigned

Bug Description

Follow-up of bug #930807 due to upgrade to Quantal 12.10
Happened twice today, when I was working with a virtual machine (vmplayer 4.0.3 build-703057). Both occured when vmplayer was in background, but active. The second crash pinned X to 100% CPU and made it necessary to kill the session rather than log out, restart X, and log in again.

ProblemType: Bug
DistroRelease: Ubuntu 12.10
Package: xorg 1:7.6+12ubuntu1
ProcVersionSignature: Ubuntu 3.2.0-24.37~phc0-generic-phc 3.2.14
Uname: Linux 3.2.0-24-generic-phc x86_64
ApportVersion: 2.1-0ubuntu1
Architecture: amd64
CompizPlugins: No value set for `/apps/compiz-1/general/screen0/options/active_plugins'
CompositorRunning: kwin
Date: Tue May 29 20:31:09 2012
DistUpgraded: 2012-02-04 20:15:42,086 DEBUG enabling apt cron job
DistroCodename: quantal
DistroVariant: ubuntu
ExtraDebuggingInterest: Yes, whatever it takes to get this fixed in Ubuntu
GpuHangFrequency: Several times a week
GpuHangReproducibility: Occurs more often under certain circumstances
GpuHangStarted: Since before I upgraded
GraphicsCard:
Intel Corporation Mobile 4 Series Chipset Integrated Graphics Controller [8086:2a42] (rev 07) (prog-if 00 [VGA controller])
   Subsystem: Lenovo Device [17aa:20e4]
   Subsystem: Lenovo Device [17aa:20e4]
InstallationMedia: Kubuntu 11.04 "Natty Narwhal" - Release amd64 (20110426.3)
MachineType: LENOVO 6475VAT
ProcEnviron:
LANGUAGE=en_GB
TERM=xterm
PATH=(custom, user)
LANG=en_GB.UTF-8
SHELL=/bin/bash
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-3.2.0-24-generic-phc root=/dev/mapper/lvmtit-titroot ro crashkernel=384M-2G:64M,2G-:128M pciehp_force=1 pciehp_poll_mode=1 pcie_aspm=force elevator=deadline
SourcePackage: xorg
Symptom: display
Title: Xorg freeze
UpgradeStatus: Upgraded to quantal on 2012-02-04 (114 days ago)
dmi.bios.date: 08/02/2010
dmi.bios.vendor: LENOVO
dmi.bios.version: 7UET89WW (3.19 )
dmi.board.name: 6475VAT
dmi.board.vendor: LENOVO
dmi.board.version: Not Available
dmi.chassis.asset.tag: No Asset Information
dmi.chassis.type: 10
dmi.chassis.vendor: LENOVO
dmi.chassis.version: Not Available
dmi.modalias: dmi:bvnLENOVO:bvr7UET89WW(3.19):bd08/02/2010:svnLENOVO:pn6475VAT:pvrThinkPadT400:rvnLENOVO:rn6475VAT:rvrNotAvailable:cvnLENOVO:ct10:cvrNotAvailable:
dmi.product.name: 6475VAT
dmi.product.version: ThinkPad T400
dmi.sys.vendor: LENOVO
make.log:
DKMS make.log for phc-intel-0.3.2 for kernel 3.4.0-3-generic (x86_64)
Sat May 26 12:20:54 CEST 2012
Preparing build area for phc-intel-0.3.2:
searching for patch directory... FAILED. No suitable patch directory for kernel 3.4.0 found.
make: *** [.prepare] Error 1
version.compiz: compiz N/A
version.ia32-libs: ia32-libs 20090808ubuntu36
version.libdrm2: libdrm2 2.4.32-1ubuntu1
version.libgl1-mesa-dri: libgl1-mesa-dri 8.0.2-0ubuntu4
version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
version.libgl1-mesa-glx: libgl1-mesa-glx 8.0.2-0ubuntu4
version.xserver-xorg-core: xserver-xorg-core 2:1.11.4-0ubuntu11
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.7.0-0ubuntu1
version.xserver-xorg-video-ati: xserver-xorg-video-ati N/A
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.17.0-1ubuntu4
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau N/A
---
ApportVersion: 2.1-0ubuntu1
Architecture: amd64
CompizPlugins: No value set for `/apps/compiz-1/general/screen0/options/active_plugins'
CompositorRunning: kwin
DistUpgraded: 2012-02-04 20:15:42,086 DEBUG enabling apt cron job
DistroCodename: quantal
DistroRelease: Ubuntu 12.10
DistroVariant: ubuntu
ExtraDebuggingInterest: Yes, whatever it takes to get this fixed in Ubuntu
GraphicsCard:
Intel Corporation Mobile 4 Series Chipset Integrated Graphics Controller [8086:2a42] (rev 07) (prog-if 00 [VGA controller])
   Subsystem: Lenovo Device [17aa:20e4]
   Subsystem: Lenovo Device [17aa:20e4]
InstallationMedia: Kubuntu 11.04 "Natty Narwhal" - Release amd64 (20110426.3)
MachineType: LENOVO 6475VAT
Package: xserver-xorg-video-intel 2:2.17.0-1ubuntu4
PackageArchitecture: amd64
ProcEnviron:
LANGUAGE=en_GB
TERM=xterm
PATH=(custom, user)
LANG=en_GB.UTF-8
SHELL=/bin/bash
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-3.2.0-24-generic-phc root=/dev/mapper/lvmtit-titroot ro crashkernel=384M-2G:64M,2G-:128M pciehp_force=1 pciehp_poll_mode=1 pcie_aspm=force elevator=deadline
ProcVersionSignature: Ubuntu 3.2.0-24.37~phc0-generic-phc 3.2.14
Tags: quantal ubuntu
Uname: Linux 3.2.0-24-generic-phc x86_64
UpgradeStatus: Upgraded to quantal on 2012-02-04 (116 days ago)
UserGroups: audio pulse
dmi.bios.date: 08/02/2010
dmi.bios.vendor: LENOVO
dmi.bios.version: 7UET89WW (3.19 )
dmi.board.name: 6475VAT
dmi.board.vendor: LENOVO
dmi.board.version: Not Available
dmi.chassis.asset.tag: No Asset Information
dmi.chassis.type: 10
dmi.chassis.vendor: LENOVO
dmi.chassis.version: Not Available
dmi.modalias: dmi:bvnLENOVO:bvr7UET89WW(3.19):bd08/02/2010:svnLENOVO:pn6475VAT:pvrThinkPadT400:rvnLENOVO:rn6475VAT:rvrNotAvailable:cvnLENOVO:ct10:cvrNotAvailable:
dmi.product.name: 6475VAT
dmi.product.version: ThinkPad T400
dmi.sys.vendor: LENOVO
make.log:
DKMS make.log for phc-intel-0.3.2 for kernel 3.4.0-3-generic (x86_64)
Sat May 26 12:20:54 CEST 2012
Preparing build area for phc-intel-0.3.2:
searching for patch directory... FAILED. No suitable patch directory for kernel 3.4.0 found.
make: *** [.prepare] Error 1
version.compiz: compiz N/A
version.ia32-libs: ia32-libs 20090808ubuntu36
version.libdrm2: libdrm2 2.4.32-1ubuntu1
version.libgl1-mesa-dri: libgl1-mesa-dri 8.0.2-0ubuntu4
version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
version.libgl1-mesa-glx: libgl1-mesa-glx 8.0.2-0ubuntu4
version.xserver-xorg-core: xserver-xorg-core 2:1.11.4-0ubuntu11
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.7.0-0ubuntu1
version.xserver-xorg-video-ati: xserver-xorg-video-ati N/A
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.17.0-1ubuntu4
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau N/A
---
ApportVersion: 2.1.1-0ubuntu2
Architecture: amd64
CompizPlugins: No value set for `/apps/compiz-1/general/screen0/options/active_plugins'
CompositorRunning: kwin
DistUpgraded: 2012-02-04 20:15:42,086 DEBUG enabling apt cron job
DistroCodename: quantal
DistroRelease: Ubuntu 12.10
DistroVariant: ubuntu
ExtraDebuggingInterest: Yes, whatever it takes to get this fixed in Ubuntu
GraphicsCard:
Intel Corporation Mobile 4 Series Chipset Integrated Graphics Controller [8086:2a42] (rev 07) (prog-if 00 [VGA controller])
   Subsystem: Lenovo Device [17aa:20e4]
   Subsystem: Lenovo Device [17aa:20e4]
InstallationMedia: Kubuntu 11.04 "Natty Narwhal" - Release amd64 (20110426.3)
MachineType: LENOVO 6475VAT
Package: xserver-xorg-video-intel 2:2.17.0-1ubuntu4
PackageArchitecture: amd64
ProcEnviron:
LANGUAGE=en_GB
TERM=xterm
PATH=(custom, user)
LANG=en_GB.UTF-8
SHELL=/bin/bash
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-3.2.0-24-generic-phc root=/dev/mapper/lvmtit-titroot ro crashkernel=384M-2G:64M,2G-:128M pciehp_force=1 pciehp_poll_mode=1 pcie_aspm=force elevator=deadline
ProcVersionSignature: Ubuntu 3.2.0-24.37~phc0-generic-phc 3.2.14
Tags: quantal ubuntu
Uname: Linux 3.2.0-24-generic-phc x86_64
UpgradeStatus: Upgraded to quantal on 2012-02-04 (119 days ago)
UserGroups: audio pulse
dmi.bios.date: 08/02/2010
dmi.bios.vendor: LENOVO
dmi.bios.version: 7UET89WW (3.19 )
dmi.board.name: 6475VAT
dmi.board.vendor: LENOVO
dmi.board.version: Not Available
dmi.chassis.asset.tag: No Asset Information
dmi.chassis.type: 10
dmi.chassis.vendor: LENOVO
dmi.chassis.version: Not Available
dmi.modalias: dmi:bvnLENOVO:bvr7UET89WW(3.19):bd08/02/2010:svnLENOVO:pn6475VAT:pvrThinkPadT400:rvnLENOVO:rn6475VAT:rvrNotAvailable:cvnLENOVO:ct10:cvrNotAvailable:
dmi.product.name: 6475VAT
dmi.product.version: ThinkPad T400
dmi.sys.vendor: LENOVO
make.log:
DKMS make.log for phc-intel-0.3.2 for kernel 3.4.0-3-generic (x86_64)
Sat May 26 12:20:54 CEST 2012
Preparing build area for phc-intel-0.3.2:
searching for patch directory... FAILED. No suitable patch directory for kernel 3.4.0 found.
make: *** [.prepare] Error 1
version.compiz: compiz N/A
version.ia32-libs: ia32-libs 20090808ubuntu36
version.libdrm2: libdrm2 2.4.32-1ubuntu1
version.libgl1-mesa-dri: libgl1-mesa-dri 8.0.2-0ubuntu4
version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
version.libgl1-mesa-glx: libgl1-mesa-glx 8.0.2-0ubuntu4
version.xserver-xorg-core: xserver-xorg-core 2:1.11.4-0ubuntu11
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.7.0-0ubuntu1
version.xserver-xorg-video-ati: xserver-xorg-video-ati N/A
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.17.0-1ubuntu4
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau N/A
---
ApportVersion: 2.1.1-0ubuntu2
Architecture: amd64
CompizPlugins: No value set for `/apps/compiz-1/general/screen0/options/active_plugins'
CompositorRunning: kwin
DistUpgraded: 2012-02-04 20:15:42,086 DEBUG enabling apt cron job
DistroCodename: quantal
DistroRelease: Ubuntu 12.10
DistroVariant: ubuntu
ExtraDebuggingInterest: Yes, whatever it takes to get this fixed in Ubuntu
GraphicsCard:
Intel Corporation Mobile 4 Series Chipset Integrated Graphics Controller [8086:2a42] (rev 07) (prog-if 00 [VGA controller])
   Subsystem: Lenovo Device [17aa:20e4]
   Subsystem: Lenovo Device [17aa:20e4]
InstallationMedia: Kubuntu 11.04 "Natty Narwhal" - Release amd64 (20110426.3)
MachineType: LENOVO 6475VAT
Package: xserver-xorg-video-intel 2:2.17.0-1ubuntu4
PackageArchitecture: amd64
ProcEnviron:
LANGUAGE=en_GB
TERM=xterm
PATH=(custom, user)
LANG=en_GB.UTF-8
SHELL=/bin/bash
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-3.2.0-24-generic-phc root=/dev/mapper/lvmtit-titroot ro crashkernel=384M-2G:64M,2G-:128M pciehp_force=1 pciehp_poll_mode=1 pcie_aspm=force elevator=deadline
ProcVersionSignature: Ubuntu 3.2.0-24.37~phc0-generic-phc 3.2.14
Tags: quantal ubuntu
Uname: Linux 3.2.0-24-generic-phc x86_64
UpgradeStatus: Upgraded to quantal on 2012-02-04 (120 days ago)
UserGroups: audio pulse
dmi.bios.date: 08/02/2010
dmi.bios.vendor: LENOVO
dmi.bios.version: 7UET89WW (3.19 )
dmi.board.name: 6475VAT
dmi.board.vendor: LENOVO
dmi.board.version: Not Available
dmi.chassis.asset.tag: No Asset Information
dmi.chassis.type: 10
dmi.chassis.vendor: LENOVO
dmi.chassis.version: Not Available
dmi.modalias: dmi:bvnLENOVO:bvr7UET89WW(3.19):bd08/02/2010:svnLENOVO:pn6475VAT:pvrThinkPadT400:rvnLENOVO:rn6475VAT:rvrNotAvailable:cvnLENOVO:ct10:cvrNotAvailable:
dmi.product.name: 6475VAT
dmi.product.version: ThinkPad T400
dmi.sys.vendor: LENOVO
make.log:
DKMS make.log for phc-intel-0.3.2 for kernel 3.4.0-3-generic (x86_64)
Sat May 26 12:20:54 CEST 2012
Preparing build area for phc-intel-0.3.2:
searching for patch directory... FAILED. No suitable patch directory for kernel 3.4.0 found.
make: *** [.prepare] Error 1
version.compiz: compiz N/A
version.ia32-libs: ia32-libs 20090808ubuntu36
version.libdrm2: libdrm2 2.4.32-1ubuntu1
version.libgl1-mesa-dri: libgl1-mesa-dri 8.0.2-0ubuntu4
version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
version.libgl1-mesa-glx: libgl1-mesa-glx 8.0.2-0ubuntu4
version.xserver-xorg-core: xserver-xorg-core 2:1.11.4-0ubuntu11
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.7.0-0ubuntu1
version.xserver-xorg-video-ati: xserver-xorg-video-ati N/A
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.17.0-1ubuntu4
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau N/A

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Bzzz (da-bzzz) wrote on 2012-05-29:

BootDmesg.txt Edit (86.4 KiB, text/plain; charset="utf-8")
BootLog.gz Edit (1.1 KiB, application/x-gzip)
CurrentDmesg.txt Edit (25.3 KiB, text/plain; charset="utf-8")
Dependencies.txt Edit (3.6 KiB, text/plain; charset="utf-8")
DkmsStatus.txt Edit (1.2 KiB, text/plain; charset="utf-8")
DpkgLog.txt Edit (2.5 MiB, text/plain; charset="utf-8")
Lspci.txt Edit (32.1 KiB, text/plain; charset="utf-8")
Lsusb.txt Edit (766 bytes, text/plain; charset="utf-8")
ProcCpuinfo.txt Edit (1.5 KiB, text/plain; charset="utf-8")
ProcInterrupts.txt Edit (2.1 KiB, text/plain; charset="utf-8")
ProcModules.txt Edit (5.0 KiB, text/plain; charset="utf-8")
UdevDb.txt Edit (140.2 KiB, text/plain; charset="utf-8")
UdevLog.txt Edit (303.9 KiB, text/plain; charset="utf-8")
XorgLog.txt Edit (37.0 KiB, text/plain; charset="utf-8")
XorgLogOld.txt Edit (446.9 KiB, text/plain; charset="utf-8")
Xrandr.txt Edit (5.2 KiB, text/plain; charset="utf-8")
xdpyinfo.txt Edit (9.7 KiB, text/plain; charset="utf-8")

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Bzzz (da-bzzz) wrote on 2012-05-30: BootDmesg.txt

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tags:	added: apport-collected
description:	updated

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Bzzz (da-bzzz) wrote on 2012-05-30: BootLog.gz

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#10

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Bzzz (da-bzzz) wrote on 2012-05-30: XorgLogOld.txt

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Bzzz (da-bzzz) wrote on 2012-05-30: xdpyinfo.txt

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bugbot (bugbot) on 2012-05-31

tags:	added: kubuntu
tags:	added: precise

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Bzzz (da-bzzz) wrote on 2012-06-03: BootDmesg.txt

#19

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Bzzz (da-bzzz) wrote on 2012-06-03: BootLog.gz

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Bzzz (da-bzzz) wrote on 2012-06-03: XorgLogOld.txt

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Bzzz (da-bzzz) wrote on 2012-06-04: BootDmesg.txt

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Bzzz (da-bzzz) wrote on 2012-06-04: UdevDb.txt

#47

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Bzzz (da-bzzz) wrote on 2012-06-04: UdevLog.txt

#48

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Bzzz (da-bzzz) wrote on 2012-06-04: XorgLog.txt

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Bzzz (da-bzzz) wrote on 2012-06-04: XorgLogOld.txt

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Bzzz (da-bzzz) wrote on 2012-06-04: Xrandr.txt

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Bzzz (da-bzzz) wrote on 2012-06-04: xdpyinfo.txt

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Robert Hooker (sarvatt) wrote on 2012-09-28:

#53

This should have been fixed in xserver-xorg-video-intel >= 2.20 which is in quantal now, please reopen the bug by changing the status back to confirmed if it's still a problem.

Changed in xserver-xorg-video-intel (Ubuntu):
status:	New → Fix Released

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Bzzz (da-bzzz) wrote on 2012-09-28:

#54

I'm back to precise, how long do I have time to upgrade to quantal to test these changes? Guess that bug report will expire until quantal is at release status. However, I do not have the problem atm in precise, using xserver-xorg-video-intel 2:2.19.0-0ubuntu1~xup1. Maybe the re-install of Ubuntu fixed it already for me...

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Ubuntuxserver-xorg-video-intel package

[gm45] Intel GPU X4500 "hung", fuzzy screen or total lock of KDE session

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xserver-xorg-video-intel package