[Toshiba Satellite A205-S5000] USB headset crashes X

Bug #1005063 reported by Chip VanDan
16
This bug affects 2 people
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Expired
Medium
Unassigned

Bug Description

This originally happened with my USB mouse, but somehow it doesn't happen anymore, but the exact same thing still happens when I plug in a Plantronics USB headset.

When I plug in the USB headset everything quits out and I'm left with a black screen that lists a few things about setting IRQ priorities, but most importantly it states "Stopping System V Runlevel compatibilit[OK]"

Once I remove the device it lists a bunch of identical error messages about generic-usb, with the hardware address, and states that it can't reset the device.

If I try to boot with the USB headset plugged in I see the boot splash image, then it kicks me back to TTY1.

In all cases I'm able to restart XFCE with "sudo service lightdm restart" but everything I was running at the time of the crash has been closed. There are no logs in /var/crash, and .xsession-errors doesn't list anything new after the crash, and dmesg has no new output during the crash. The only trace that anything has crashed was found in /var/log/syslog, which I've pasted here: http://pastebin.com/cNTrYBG1

A little background, I recently wiped 10.04 from my Toshiba Satellite A205 to install 12.04, the USB headset was working well before the upgrade. The LiveDVD will not run with the headset plugged in either. After the crash I am able to switch to TTY1 and run lsusb and see that Plantronics IS listed there. Help troubleshooting this problem would be appreciated as I'm out of ideas. I tried asking the question on AskUbuntu at Stack Exchange, but was referred to Launchpad: http://askubuntu.com/questions/124042/plugging-in-usb-mouse-or-usb-headset-crashes-xserver-in-fresh-install-of-12-04

I'm not entirely convinced this is a bug since I'm unable to find anybody else having similar symptoms.
---
AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.24.
AplayDevices:
 **** List of PLAYBACK Hardware Devices ****
 card 0: Intel [HDA Intel], device 0: ALC268 Analog [ALC268 Analog]
   Subdevices: 1/1
   Subdevice #0: subdevice #0
ApportVersion: 2.0.1-0ubuntu7
Architecture: i386
ArecordDevices:
 **** List of CAPTURE Hardware Devices ****
 card 0: Intel [HDA Intel], device 0: ALC268 Analog [ALC268 Analog]
   Subdevices: 1/1
   Subdevice #0: subdevice #0
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: airlynx 1780 F.... pulseaudio
Card0.Amixer.info:
 Card hw:0 'Intel'/'HDA Intel at 0xfc500000 irq 48'
   Mixer name : 'Realtek ALC268'
   Components : 'HDA:10ec0268,1179ff02,00100003 HDA:11c11040,11790001,00100200'
   Controls : 16
   Simple ctrls : 9
Card1.Amixer.info:
 Card hw:1 'Interface'/'M-Audio USB Uno MIDI Interface at usb-0000:00:1d.7-5.6, full speed'
   Mixer name : 'USB Mixer'
   Components : 'USB0763:0150'
   Controls : 0
   Simple ctrls : 0
Card1.Amixer.values:

DistroRelease: Ubuntu 12.04
HibernationDevice: RESUME=UUID=b13ae042-651b-4866-84d0-22dec59d51af
InstallationMedia: Ubuntu-Studio 12.04 "Precise Pangolin" - Beta i386 (20120418)
MachineType: TOSHIBA Satellite A205
Package: linux 3.2.0.25.27 [origin: LP-PPA-canonical-kernel-team]
PackageArchitecture: i386
PccardctlIdent:
 Socket 0:
   no product info available
PccardctlStatus:
 Socket 0:
   no card
ProcEnviron:
 LANGUAGE=en_US:en
 TERM=xterm
 PATH=(custom, no user)
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.2.0-25-generic-pae root=UUID=f2d359b3-c808-4c9c-b0e8-251da97ecca8 ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 3.2.0-25.40-generic-pae 3.2.18
RelatedPackageVersions:
 linux-restricted-modules-3.2.0-25-generic-pae N/A
 linux-backports-modules-3.2.0-25-generic-pae N/A
 linux-firmware 1.79
RfKill:
 0: phy0: Wireless LAN
  Soft blocked: no
  Hard blocked: no
Tags: third-party-packages precise
Uname: Linux 3.2.0-25-generic-pae i686
UnreportableReason: This is not an official Ubuntu package. Please remove any third party package and try again.
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm audio cdrom dip lpadmin plugdev sambashare sudo
dmi.bios.date: 08/28/2008
dmi.bios.vendor: TOSHIBA
dmi.bios.version: V2.60
dmi.board.name: ISKAA
dmi.board.vendor: TOSHIBA
dmi.board.version: 1.00
dmi.chassis.asset.tag: *
dmi.chassis.type: 10
dmi.chassis.vendor: TOSHIBA
dmi.chassis.version: N/A
dmi.modalias: dmi:bvnTOSHIBA:bvrV2.60:bd08/28/2008:svnTOSHIBA:pnSatelliteA205:pvrPSAE3U-07Y023:rvnTOSHIBA:rnISKAA:rvr1.00:cvnTOSHIBA:ct10:cvrN/A:
dmi.product.name: Satellite A205
dmi.product.version: PSAE3U-07Y023
dmi.sys.vendor: TOSHIBA

Revision history for this message
Ubuntu Foundations Team Bug Bot (crichton) wrote :

Thank you for taking the time to report this bug and helping to make Ubuntu better. It seems that your bug report is not filed about a specific source package though, rather it is just filed against Ubuntu in general. It is important that bug reports be filed about source packages so that people interested in the package can find the bugs about it. You can find some hints about determining what package your bug might be about at https://wiki.ubuntu.com/Bugs/FindRightPackage. You might also ask for help in the #ubuntu-bugs irc channel on Freenode.

To change the source package that this bug is filed about visit https://bugs.launchpad.net/ubuntu/+bug/1005063/+editstatus and add the package name in the text box next to the word Package.

[This is an automated message. I apologize if it reached you inappropriately; please just reply to this message indicating so.]

tags: added: bot-comment
affects: ubuntu → linux (Ubuntu)
Revision history for this message
Brad Figg (brad-figg) wrote : Missing required logs.

This bug is missing log files that will aid in diagnosing the problem. From a terminal window please run:

apport-collect 1005063

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

Changed in linux (Ubuntu):
status: New → Incomplete
Revision history for this message
Chip VanDan (chip-vandan) wrote : AcpiTables.txt

apport information

tags: added: apport-collected precise third-party-packages
description: updated
Revision history for this message
Chip VanDan (chip-vandan) wrote : AlsaDevices.txt

apport information

Revision history for this message
Chip VanDan (chip-vandan) wrote : BootDmesg.txt

apport information

Revision history for this message
Chip VanDan (chip-vandan) wrote : CRDA.txt

apport information

Revision history for this message
Chip VanDan (chip-vandan) wrote : Card0.Amixer.values.txt

apport information

Revision history for this message
Chip VanDan (chip-vandan) wrote : Card0.Codecs.codec.0.txt

apport information

Revision history for this message
Chip VanDan (chip-vandan) wrote : Card0.Codecs.codec.1.txt

apport information

Revision history for this message
Chip VanDan (chip-vandan) wrote : CurrentDmesg.txt

apport information

Revision history for this message
Chip VanDan (chip-vandan) wrote : Dependencies.txt

apport information

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Chip VanDan (chip-vandan) wrote : IwConfig.txt

apport information

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Chip VanDan (chip-vandan) wrote : Lspci.txt

apport information

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Chip VanDan (chip-vandan) wrote : Lsusb.txt

apport information

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Chip VanDan (chip-vandan) wrote : PciMultimedia.txt

apport information

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Chip VanDan (chip-vandan) wrote : ProcCpuinfo.txt

apport information

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Chip VanDan (chip-vandan) wrote : ProcInterrupts.txt

apport information

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Chip VanDan (chip-vandan) wrote : ProcModules.txt

apport information

Revision history for this message
Chip VanDan (chip-vandan) wrote : PulseList.txt

apport information

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Chip VanDan (chip-vandan) wrote : UdevDb.txt

apport information

Revision history for this message
Chip VanDan (chip-vandan) wrote : UdevLog.txt

apport information

Revision history for this message
Chip VanDan (chip-vandan) wrote : WifiSyslog.txt

apport information

Changed in linux (Ubuntu):
status: Incomplete → Confirmed
Revision history for this message
Joseph Salisbury (jsalisbury) wrote : Re: USB headset crashes X

Would it be possible for you to test the latest upstream kernel? Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest v3.4kernel[1] (Not a kernel in the daily directory). Once you've tested the upstream kernel, please remove the 'needs-upstream-testing' tag(Only that one tag, please leave the other tags). This can be done by clicking on the yellow pencil icon next to the tag located at the bottom of the bug description and deleting the 'needs-upstream-testing' text.

If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'.

If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'.

If you are unable to test the mainline kernel, for example it will not boot, please add the tag: 'kernel-unable-to-test-upstream'.
Once testing of the upstream kernel is complete, please mark this bug as "Confirmed".

Thanks in advance.

http://kernel.ubuntu.com/~kernel-ppa/mainline/v3.4-quantal/

Changed in linux (Ubuntu):
importance: Undecided → Medium
status: Confirmed → Incomplete
tags: added: needs-upstream-testing
Revision history for this message
Chip VanDan (chip-vandan) wrote :

Not sure how to mark this, I installed 3.40-030400-generic and booted from it. None of my USB devices worked at all, yet they all listed properly in lsusb. My wireless card also did not work at all, i.e. no wireless extensions listed in iwconfig. On the plus side plugging in the USB headset doesn't crash with the new kernel, but I suspect that it is because it didn't quite load properly, so I'm not sure if I should remove the upstream testing tag.

Revision history for this message
Chip VanDan (chip-vandan) wrote :

Okay, I realized my mistake, I installed the Quantal kernel, tried the Precise kernel for the exact same version and everything booted and ran properly except the USB Headset. Problem still exists.

tags: added: kernel-bug-exists-upstream
removed: needs-upstream-testing
Revision history for this message
Launchpad Janitor (janitor) wrote :

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]

Changed in linux (Ubuntu):
status: Incomplete → Expired
Revision history for this message
Daniel Castro (castromd) wrote :

I beleive I have this exact same problem. I get this using Linux Mint 13 Cinnamon and MATE. Headset is a Plantronics Blackwire C610.

As soon as I plug the USB headset X crashes.

I have a bug filled on github (https://github.com/linuxmint/Cinnamon/issues/1017#issuecomment-7631955) because I initially thought it was related to Cinnamon but now it looks like it's more of an X or a Kernel problem.

Revision history for this message
Daniel Castro (castromd) wrote :

Looks like this issue is related/similar to https://bugs.launchpad.net/ubuntu/+source/xserver-xorg-input-evdev/+bug/973297

I updated xserver-xorg-input-evdev and my problem got fixed. I can now plug the headset and use it perfectly.

Revision history for this message
gcc (chris+ubuntu-qwirx) wrote :

Was expired because it stayed in Incomplete state for too long, but the OP provided the requested information so it should not have remained Incomplete.

Changed in linux (Ubuntu):
status: Expired → Confirmed
Revision history for this message
penalvch (penalvch) wrote :

Chip VanDan, this bug was reported a while ago and there hasn't been any activity in it recently. We were wondering if this is still an issue? If so, could you please test for this with the latest development release of Ubuntu? ISO images are available from http://cdimage.ubuntu.com/daily-live/current/ .

If it remains an issue, could you please run the following command in the development release from a Terminal (Applications->Accessories->Terminal), as it will automatically gather and attach updated debug information to this report:

apport-collect -p linux <replace-with-bug-number>

Also, could you please test the latest upstream kernel available (not the daily folder) following https://wiki.ubuntu.com/KernelMainlineBuilds ? It will allow additional upstream developers to examine the issue. Once you've tested the upstream kernel, please comment on which kernel version specifically you tested. If this bug is fixed in the mainline kernel, please add the following tags:
kernel-fixed-upstream
kernel-fixed-upstream-VERSION-NUMBER

where VERSION-NUMBER is the version number of the kernel you tested. For example:
kernel-fixed-upstream-v3.13-rc3

This can be done by clicking on the yellow circle with a black pencil icon next to the word Tags located at the bottom of the bug description. As well, please remove the tag:
needs-upstream-testing

If the mainline kernel does not fix this bug, please add the following tags:
kernel-bug-exists-upstream
kernel-bug-exists-upstream-VERSION-NUMBER

As well, please remove the tag:
needs-upstream-testing

Once testing of the upstream kernel is complete, please mark this bug's Status as Confirmed. Please let us know your results. Thank you for your understanding.

summary: - USB headset crashes X
+ [Toshiba Satellite A205-S5000] USB headset crashes X
tags: added: latest-bios-2.60 needs-lsusbv needs-upstream-testing
Changed in linux (Ubuntu):
status: Confirmed → Incomplete
Revision history for this message
Launchpad Janitor (janitor) wrote :

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]

Changed in linux (Ubuntu):
status: Incomplete → Expired
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