HP Device Manager Unresponsive

[Christopher]

Running the HP Toolbox on my12.04, 32 bit installation is painful. It takes several minutes to load the two devices; actually on as it's an OfficeJet with fax support. Once loaded, changing to another tab also results in a long wait .

I have the 64 bit version of 12.04 running on another partition and the toolbox is working fine with no delays at all.

Please let me know if there's a command I can run on the 64 bit version for comparison.

ProblemType: Bug
DistroRelease: Ubuntu 12.04
Package: hplip 3.12.2-1ubuntu3
ProcVersionSignature: Ubuntu 3.2.0-25.40-generic-pae 3.2.18
Uname: Linux 3.2.0-25-generic-pae i686
NonfreeKernelModules: fglrx wl
ApportVersion: 2.0.1-0ubuntu8
Architecture: i386
Date: Sat May 26 12:42:19 2012
InstallationMedia: Ubuntu 10.10 "Maverick Meerkat" - Release i386 (20101007)
Lpstat:
 device for CLP-500: usb://Samsung/CLP-500?serial=2U61B1BX603212J.
 device for HP-Fax: hpfax:/usb/Officejet_4500_G510g-m?serial=CN0A6F207P05CQ
 device for Officejet-4500-G510g-m: hp:/usb/Officejet_4500_G510g-m?serial=CN0A6F207P05CQ
MachineType: LENOVO 4311
Papersize: letter
PpdFiles:
 HP-Fax: HP Fax hpcups
 Officejet-4500-G510g-m: HP Officejet 4500 g510g-m, hpcups 3.12.2
 CLP-500: Samsung CLP-500, 2.0.0
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.2.0-25-generic-pae root=UUID=7189c626-1322-4f0e-8107-93d047167c2f ro splash vga=799 quiet quiet splash vt.handoff=7
SourcePackage: hplip
UpgradeStatus: Upgraded to precise on 2012-04-28 (28 days ago)
dmi.bios.date: 09/07/2010
dmi.bios.vendor: LENOVO
dmi.bios.version: 36CN19WW(V2.05)
dmi.board.asset.tag: Base Board Asset Tag
dmi.board.name: Guam
dmi.board.vendor: LENOVO
dmi.board.version: Base Board Version
dmi.chassis.asset.tag: Chassis Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: Chassis Manufacturer
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnLENOVO:bvr36CN19WW(V2.05):bd09/07/2010:svnLENOVO:pn4311:pvrIdeaPadZ565:rvnLENOVO:rnGuam:rvrBaseBoardVersion:cvnChassisManufacturer:ct10:cvrChassisVersion:
dmi.product.name: 4311
dmi.product.version: IdeaPad Z565
dmi.sys.vendor: LENOVO

[Till Kamppeter (till-kamppeter)]

Can you try the CUPS package in -proposed following the instructions in bug 992982, comment #43 and if this also does not work the package from my PPA as described in bug 973270, comment #21. These packages fix several bugs in CUPS, not only the ones referenced here.

If this still does not work, please follow the instructions of the sections "CUPS error_log" on https://wiki.ubuntu.com/DebuggingPrintingProblems. Also attach /var/log/syslog. Thanks.

[Christopher (soft-kristal)]

I already have the proposed version, as my software settings are set to accept all proposed updates.

After installing your ppa, the device manager needed to reinstall my OfficeJet, but it's still so slow that it reminds me

[Christopher (soft-kristal)]

I already have the proposed version, as my software settings are set to accept all proposed updates.

After installing your ppa, the device manager needed to reinstall my OfficeJet, but it's still so slow that it reminds me of my MacPlus with 8 mb of memory and a 20 mb hard drive.

[Christopher (soft-kristal)]

My 64 bit partition is leaner than the 32 bit partition, as I use the former for testing. It makes me wonder if there is a conflict somewhere.

To reiterate, hplip is running flawlessly on my 64 bit partition.

[Christopher (soft-kristal)]

Another thought - if cups is the problem, shouldn't I have the same issue with my default printer (Samsung CLP-500)?

[Christopher (soft-kristal)]

Here's a screenshot of HP Toolbox loading - and loading - and loading.