Ubuntu
linux package

[Dell Latitude E6320]-wireless hardware is locked despite hardware switch and LED being on.

Bug #1004488 reported by Jeff Marcom on 2012-05-25

This bug affects 2 people

Affects		Status	Importance	Assigned to	Milestone
	linux (Ubuntu)	Invalid	Medium	Unassigned

Bug Description

rfkill info:

ubuntu@201012-6934:~$ rfkill list
1: dell-wifi: Wireless LAN
Soft blocked: no
Hard blocked: no
2: dell-bluetooth: Bluetooth
Soft blocked: no
Hard blocked: no
3: phy0: Wireless LAN
Soft blocked: no
Hard blocked: yes
10: hci0: Bluetooth
Soft blocked: no
Hard blocked: no

Hardware wireless switch is in "on" position.

Network Manager states that wireless is disabled due to hardware switch

ubuntu@201012-6934:~$ lsb_release -rd
Description: Ubuntu 12.04 LTS
Release: 12.04

ProblemType: Bug
DistroRelease: Ubuntu 12.04
Package: wireless-tools 30~pre9-5ubuntu2
ProcVersionSignature: Ubuntu 3.2.0-23.36-generic 3.2.14
Uname: Linux 3.2.0-23-generic x86_64
ApportVersion: 2.0.1-0ubuntu5
Architecture: amd64
CheckboxCommand: network_wireless_test
CheckboxData: No wireless network found on wlan0
CheckboxDescription: Wireless scanning test. It scans and reports on discovered APs.
CheckboxTest: wireless/wireless_scanning
Date: Thu May 24 18:19:25 2012
InstallationMedia: Ubuntu 12.04 LTS "Precise Pangolin" - Release amd64 (20120425)
ProcEnviron:
TERM=xterm
SHELL=/bin/bash
PATH=(custom, no user)
LANG=en_US.UTF-8
SourcePackage: wireless-tools
UpgradeStatus: No upgrade log present (probably fresh install)
---
AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.24.
ApportVersion: 2.0.1-0ubuntu5
Architecture: amd64
ArecordDevices:
**** List of CAPTURE Hardware Devices ****
card 0: PCH [HDA Intel PCH], device 0: STAC92xx Analog [STAC92xx Analog]
   Subdevices: 1/1
   Subdevice #0: subdevice #0
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: ubuntu 1521 F.... pulseaudio
Card0.Amixer.info:
Card hw:0 'PCH'/'HDA Intel PCH at 0xe2e60000 irq 46'
   Mixer name : 'Intel CougarPoint HDMI'
   Components : 'HDA:111d76e7,10280492,00100102 HDA:80862805,80860101,00100000'
   Controls : 37
   Simple ctrls : 13
DistroRelease: Ubuntu 12.04
HibernationDevice: RESUME=UUID=5a30cb4b-2a49-4d50-b919-9479eef5a024
InstallationMedia: Ubuntu 12.04 LTS "Precise Pangolin" - Release amd64 (20120425)
MachineType: Dell Inc. Latitude E6320
Package: linux 3.2.0.24.26
PackageArchitecture: amd64
ProcEnviron:
TERM=xterm
PATH=(custom, no user)
LANG=en_US.UTF-8
SHELL=/bin/bash
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.2.0-24-generic root=UUID=c256314e-7e73-4740-8778-8a59279d9b47 ro quiet splash initcall_debug vt.handoff=7
ProcVersionSignature: Ubuntu 3.2.0-24.39-generic 3.2.16
RelatedPackageVersions:
linux-restricted-modules-3.2.0-24-generic N/A
linux-backports-modules-3.2.0-24-generic N/A
linux-firmware 1.79
StagingDrivers: mei
Tags: precise staging
Uname: Linux 3.2.0-24-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
dmi.bios.date: 02/04/2011
dmi.bios.vendor: Dell Inc.
dmi.bios.version: X54
dmi.board.vendor: Dell Inc.
dmi.chassis.type: 9
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvrX54:bd02/04/2011:svnDellInc.:pnLatitudeE6320:pvr01:rvnDellInc.:rn:rvr:cvnDellInc.:ct9:cvr:
dmi.product.name: Latitude E6320
dmi.product.version: 01
dmi.sys.vendor: Dell Inc.

See original description

Tags:

Revision history for this message

Jeff Marcom (jeffmarcom) wrote on 2012-05-25:

Dependencies.txt Edit (473 bytes, text/plain; charset="utf-8")

Brian Murray (brian-murray) on 2012-05-29

Changed in wireless-tools (Ubuntu):
importance:	Undecided → Medium

Jeff Marcom (jeffmarcom) on 2012-05-31

summary:

- Network Manager applet states that wireless is disabled by hardware
- despite swith being in "on" position
+ [Dell Latitude E6320]-wireless hardware is locked despite hardware
+ switch and LED being on.

Revision history for this message

Jeff Marcom (jeffmarcom) wrote on 2012-05-31:

Tested with 3.2.0.24 and issue is still present:

rkfill info: (wireless hardware switch is "on")

0: dell-wifi: Wireless LAN
Soft blocked: yes
Hard blocked: no
1: dell-bluetooth: Bluetooth
Soft blocked: no
Hard blocked: no
3: phy0: Wireless LAN
Soft blocked: no
Hard blocked: yes
5: hci0: Bluetooth
Soft blocked: no
Hard blocked: no

affects:	wireless-tools (Ubuntu) → linux (Ubuntu)
tags:	added: blocks-hwcert

Revision history for this message

Brad Figg (brad-figg) wrote on 2012-05-31: Missing required logs.

This bug is missing log files that will aid in diagnosing the problem. From a terminal window please run:

apport-collect 1004488

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

Changed in linux (Ubuntu):
status:	New → Incomplete

Revision history for this message

Jeff Marcom (jeffmarcom) wrote on 2012-05-31: AcpiTables.txt

AcpiTables.txt Edit (194.4 KiB, text/plain)

apport information

tags:	added: apport-collected staging
description:	updated

Revision history for this message

Jeff Marcom (jeffmarcom) wrote on 2012-05-31: AlsaDevices.txt

AlsaDevices.txt Edit (600 bytes, text/plain)

apport information

Revision history for this message

Jeff Marcom (jeffmarcom) wrote on 2012-05-31: AplayDevices.txt

AplayDevices.txt Edit (469 bytes, text/plain)

apport information

Revision history for this message

Jeff Marcom (jeffmarcom) wrote on 2012-05-31: BootDmesg.txt

BootDmesg.txt Edit (137.9 KiB, text/plain)

apport information

Revision history for this message

Jeff Marcom (jeffmarcom) wrote on 2012-05-31: CRDA.txt

CRDA.txt Edit (200 bytes, text/plain)

apport information

Revision history for this message

Jeff Marcom (jeffmarcom) wrote on 2012-05-31: Card0.Amixer.values.txt

Card0.Amixer.values.txt Edit (2.4 KiB, text/plain)

apport information

Revision history for this message

Jeff Marcom (jeffmarcom) wrote on 2012-05-31: Card0.Codecs.codec.0.txt

#10

Card0.Codecs.codec.0.txt Edit (8.8 KiB, text/plain)

apport information

Revision history for this message

Jeff Marcom (jeffmarcom) wrote on 2012-05-31: Card0.Codecs.codec.3.txt

#11

Card0.Codecs.codec.3.txt Edit (3.7 KiB, text/plain)

apport information

Revision history for this message

Jeff Marcom (jeffmarcom) wrote on 2012-05-31: CurrentDmesg.txt

#12

CurrentDmesg.txt Edit (246.0 KiB, text/plain)

apport information

Revision history for this message

Jeff Marcom (jeffmarcom) wrote on 2012-05-31: Dependencies.txt

#13

Dependencies.txt Edit (2.1 KiB, text/plain)

apport information

Revision history for this message

Jeff Marcom (jeffmarcom) wrote on 2012-05-31: IwConfig.txt

#14

IwConfig.txt Edit (252 bytes, text/plain)

apport information

Changed in linux (Ubuntu):
status:	Incomplete → Confirmed

Revision history for this message

Jeff Marcom (jeffmarcom) wrote on 2012-05-31: Lspci.txt

#15

Lspci.txt Edit (11.6 KiB, text/plain)

apport information

Revision history for this message

Jeff Marcom (jeffmarcom) wrote on 2012-05-31: Lsusb.txt

#16

Lsusb.txt Edit (534 bytes, text/plain)

apport information

Revision history for this message

Jeff Marcom (jeffmarcom) wrote on 2012-05-31: PciMultimedia.txt

#17

PciMultimedia.txt Edit (618 bytes, text/plain)

apport information

Revision history for this message

Jeff Marcom (jeffmarcom) wrote on 2012-05-31: ProcCpuinfo.txt

#18

ProcCpuinfo.txt Edit (3.6 KiB, text/plain)

apport information

Revision history for this message

Jeff Marcom (jeffmarcom) wrote on 2012-05-31: ProcInterrupts.txt

#19

ProcInterrupts.txt Edit (2.0 KiB, text/plain)

apport information

Revision history for this message

Jeff Marcom (jeffmarcom) wrote on 2012-05-31: ProcModules.txt

#20

ProcModules.txt Edit (2.8 KiB, text/plain)

apport information

Revision history for this message

Jeff Marcom (jeffmarcom) wrote on 2012-05-31: PulseList.txt

#21

PulseList.txt Edit (18.4 KiB, text/plain)

apport information

Revision history for this message

Jeff Marcom (jeffmarcom) wrote on 2012-05-31: RfKill.txt

#22

RfKill.txt Edit (243 bytes, text/plain)

apport information

Revision history for this message

Jeff Marcom (jeffmarcom) wrote on 2012-05-31: UdevDb.txt

#23

UdevDb.txt Edit (122.9 KiB, text/plain)

apport information

Revision history for this message

Jeff Marcom (jeffmarcom) wrote on 2012-05-31: UdevLog.txt

#24

UdevLog.txt Edit (295.8 KiB, text/plain)

apport information

Revision history for this message

Jeff Marcom (jeffmarcom) wrote on 2012-05-31: WifiSyslog.txt

#25

WifiSyslog.txt Edit (846.2 KiB, text/plain)

apport information

Revision history for this message

Joseph Salisbury (jsalisbury) wrote on 2012-06-05:

#26

Would it be possible for you to test the latest upstream kernel? Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest v3.5kernel[0] (Not a kernel in the daily directory) and install both the linux-image and linux-image-extra .deb packages.

Once you've tested the upstream kernel, please remove the 'needs-upstream-testing' tag(Only that one tag, please leave the other tags). This can be done by clicking on the yellow pencil icon next to the tag located at the bottom of the bug description and deleting the 'needs-upstream-testing' text.

If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'.

If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'.

If you are unable to test the mainline kernel, for example it will not boot, please add the tag: 'kernel-unable-to-test-upstream'.
Once testing of the upstream kernel is complete, please mark this bug as "Confirmed".

Thanks in advance.

[0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v3.5-rc1-quantal/

Changed in linux (Ubuntu):
status:	Confirmed → Incomplete
tags:	added: needs-upstream-testing

Revision history for this message

Jeff Marcom (jeffmarcom) wrote on 2012-06-05:

#27

Wireless hardware is completely unavailable in mainline 3.5.0

tags:	added: kernel-bug-exists-upstream removed: needs-upstream-testing
Changed in linux (Ubuntu):
status:	Incomplete → Confirmed

Revision history for this message

Leann Ogasawara (leannogasawara) wrote on 2012-06-08:

#28

Hi Jeff,

After booting into the 3.5 mainline kernel, can you capture and attach your dmesg output? I have a sneaking suspicion you're running into bug 1003793 when you're running the 3.5 kernel. There is a workaround noted in that bug.

Joseph Salisbury (jsalisbury) on 2012-06-08

tags:

added: kernel-da-key

Kate Stewart (kate.stewart) on 2012-06-11

tags:

added: rls-q-incoming

Revision history for this message

Jeff Marcom (jeffmarcom) wrote on 2012-06-13:

#29

Re-tested with 3.5 mainline along with the "extras" dpkg. Everything works as expected. I'm also unable to reproduce this with the LTS release 3.2.0.23. Marking invalid.

tags:	removed: kernel-bug-exists-upstream
Changed in linux (Ubuntu):
status:	Confirmed → Invalid

Jeff Lane  (bladernr) on 2012-06-13

tags:

removed: blocks-hwcert

Revision history for this message

warriorforGod (warriorforgod) wrote on 2012-09-14:

#30

I have tested this on ubuntu 12.04 and 12.10 with all kernels up to the most recent daily and this is still an issue.

Changed in linux (Ubuntu):
status:	Invalid → Confirmed

Revision history for this message

Joseph Salisbury (jsalisbury) wrote on 2012-09-14:

#31

@warriorforGod,

You may be running into a new bug. Can you open a new bug to track your issue?

Changed in linux (Ubuntu):
status:	Confirmed → Invalid

Report a bug

This report contains Public information

Everyone can see this information.

You are

Subscribing...

Edit bug mail

Other bug subscribers

Bug attachments

Add attachment

Remote bug watches

Bug watches keep track of this bug in other bug trackers.

Ubuntulinux package

[Dell Latitude E6320]-wireless hardware is locked despite hardware switch and LED being on.

Bug Description

Other bug subscribers

Bug attachments

Remote bug watches

Ubuntu
linux package