Opening new server opens to black the first time

[rs232]

When I open a new server from the main Remmina window the first time, it opens a window, but only shows black. Netstat shows a connection was established. But the window consistently stays black.

If I close the window and try to reopen the connection, the same thing happens.

If I open the first black screen, and then immediately open the second screen, the connection works.

Ubuntu 12.04 LTS

remmina:
  Installed: 1.0.0-1ubuntu6dupondje6
  Candidate: 1.0.0-1ubuntu6dupondje6
  Version table:
 *** 1.0.0-1ubuntu6dupondje6 0
        500 http://ppa.launchpad.net/dupondje/ppa/ubuntu/ precise/main amd64 Packages
        100 /var/lib/dpkg/status
     1.0.0-1ubuntu6 0
        500 http://us.archive.ubuntu.com/ubuntu/ precise-updates/main amd64 Packages
     1.0.0-1ubuntu5 0
        500 http://us.archive.ubuntu.com/ubuntu/ precise/main amd64 Packages

[rs232 (vincenco)]

Here is the connection from running Remmina from terminal:

Remmina plugin VNC (type=Protocol) registered.
Remmina plugin VNCI (type=Protocol) registered.
Remmina plugin RDP (type=Protocol) registered.
Remmina plugin RDPF (type=File) registered.
Remmina plugin RDPS (type=Preference) registered.
Remmina plugin SFTP (type=Protocol) registered.
Remmina plugin SSH (type=Protocol) registered.

[First run attempt which fails]
connected to 1.1.1.1:3389
EVENT RECEIVED -> DATA:
SIZE: 28
FLAGS: 3
EVENT RECEIVED -> DATA:

SIZE: 12
FLAGS: 3
Event ID: 1
Received CB_MONITOR_READY - Sending RDP_EVENT_TYPE_CB_FORMAT_LIST
Target 0: TIMESTAMP
Target 1: TARGETS
Target 2: MULTIPLE
Target 3: SAVE_TARGETS
Target 4: UTF8_STRING
Target 5: COMPOUND_TEXT
Target 6: TEXT
Target 7: STRING
Sending 3 formats
Sending format 0
Sending format 0XD
Sending format 0X1
EVENT RECEIVED -> DATA: 
SIZE: 12
FLAGS: 3

[Second run which connects properly]
connected to 1.1.1.1:3389
ERRINFO_DISCONNECTED_BY_OTHER_CONNECTION (0x00000005):
Another user connected to the server, forcing the disconnection of the current connection.
SSL_read: I/O error
EVENT RECEIVED -> DATA:
SIZE: 28
FLAGS: 3
EVENT RECEIVED -> DATA:

SIZE: 12
FLAGS: 3
Event ID: 1
Received CB_MONITOR_READY - Sending RDP_EVENT_TYPE_CB_FORMAT_LIST
Target 0: TIMESTAMP
Target 1: TARGETS
Target 2: MULTIPLE
Target 3: SAVE_TARGETS
Target 4: UTF8_STRING
Target 5: COMPOUND_TEXT
Target 6: TEXT
Target 7: STRING
Sending 3 formats
Sending format 0
Sending format 0XD
Sending format 0X1
EVENT RECEIVED -> DATA: 
SIZE: 12
FLAGS: 3

[János Milus (jmilus)]

Same error here.

Some more information:

- When you re-size the first "black" window, switch to full-screen or drop the first tab to an other remmina window it shows the right content and it operate normally afterward
- There are some servers where I use tmux, and my shell is connects automatically to the last tmux. When I open such a server, I see a part of the bottom green line but not in the right place. See the attachment (the wrong and the right window)
- Previous version worked well.

[János Milus (jmilus)]

The "right" tmux screen

[Launchpad Janitor (janitor)]

Status changed to 'Confirmed' because the bug affects multiple users.

[rs232 (vincenco)]

I can confirm that jmilus' workaround works the same as reopening the window.

Additionally, I have also confirmed that when the screen is black, the connection is made, but the login does not happen. Once the screen size is changed, or a reconnection is made, the login occurs. It appears to be between connection and login to the server.

[János Milus (jmilus)]

I think you are wrong about login. Try to use some full screen program, for example midnight commander. When you type `mc' in the black screen, you will see a part from the bottom-right corner of the well-known blue mc panel in the top-left corner of the window. I think that means the whole login process (rsa key authentication, pam things, bash starting etc.) runs as normal, just the screen position is bad.

When you use password authentication you can log in 'blindly'. Of course you are not able to see the prompts, because they are not in bottom-right corner.

[rs232 (vincenco)]

It appears you are correct.

Also, just a bit of more info. The workaround you gave i.e. changing the size of the screen seems to fix the problem for the entire session. When I was opening two windows it was only fixing it for that particular server. So I recommend using jmilus' advice of resizing the window. That gets around the issue for now.

I'll have to test on another ubuntu machine to see if the issue is happening everywhere. You would think that if it were, we'd see a lot more people responding or posting the bug.

Perhaps it is something we have installed in common? I have substantially tried to lower my Compiz footprint by disabling a lot of the fancy graphics teaks.

[Øyvind Stegard (oyvindstegard)]

The bug does not occur when option "Remember last view mode for each connection" is disabled in preferences.

[rs232 (vincenco)]

I am able to confirm that unchecking "Remember last view mode for each connection" works for me.

Thanks for the help Øyvind

[Adam Groszer (agroszer)]

remmina 1.0.0-1ubuntu6.1
RDP
Switching off "Remember last view mode for each connection"
makes it worse, window behaves erratically, cannot grab it, erratic resize...

[Dave Létourneau (daveletourneau)]

Compiz/Unity does not seem to be the problem as I tried to login with the Ubuntu 2D session with the same result. Even changed my nVidia driver without change.

BTW, what are your GPU chips? Maybe related to nVidia hardware/driver?

[Adam Groszer (agroszer)]

01:00.0 VGA compatible controller: Advanced Micro Devices [AMD] nee ATI RV630 [Radeon HD 3600 Series]
and using xfce/xubuntu 12.04

[Ronald Duncan (ronaldduncan)]

I have same bug. Graphics are:

01:00.0 VGA compatible controller: Advanced Micro Devices [AMD] nee ATI Cedar PRO [Radeon HD 5450]

Am using xfce/ubuntu 12.04 (switched from Unity to xfce a while back)

[Mathias (mathias-me)]

I have the same problem.

$ lspci|grep -i vga
01:00.0 VGA compatible controller: Advanced Micro Devices [AMD] nee ATI RV710 [Radeon HD 4550]

$ lsb_release -a
No LSB modules are available.
Distributor ID: Ubuntu
Description: Ubuntu 12.04.1 LTS
Release: 12.04
Codename: precise

[Jesper Nexø Jørgensen (j-djj)]

Same problem here:

$ lspci | grep -i vga
01:00.0 VGA compatible controller: NVIDIA Corporation G94 [GeForce 9600 GT] (rev a1)

$ lsb_release -a
No LSB modules are available.
Distributor ID: Ubuntu
Description: Ubuntu 12.04.1 LTS
Release: 12.04
Codename: precise

[Andreas Mack (andreas-mack)]

It doesn't seem to be an Ubuntu problem, happens on Fedora 17 too:
01:00.0 VGA compatible controller: ATI Technologies Inc RV730 PRO [Radeon HD 4650]

LSB Version: :core-4.1-amd64:core-4.1-noarch:cxx-4.1-amd64:cxx-4.1-noarch:desktop-4.1-amd64:desktop-4.1-noarch:languages-4.1-amd64:languages-4.1-noarch:printing-4.1-amd64:printing-4.1-noarch
Distributor ID: Fedora
Description: Fedora release 17 (Beefy Miracle)
Release: 17
Codename: BeefyMiracle

remmina-plugins-telepathy-1.0.0-4.fc17.x86_64
remmina-plugins-vnc-1.0.0-4.fc17.x86_64
remmina-plugins-nx-1.0.0-4.fc17.x86_64
remmina-1.0.0-4.fc17.x86_64
remmina-plugins-rdp-1.0.0-4.fc17.x86_64
remmina-plugins-common-1.0.0-4.fc17.x86_64
remmina-plugins-gnome-1.0.0-4.fc17.x86_64
remmina-plugins-xdmcp-1.0.0-4.fc17.x86_64

[Ryan Johnston (stretch-b)]

3.2.0-30-generic-pae #48-Ubuntu SMP

No LSB modules are available.
Distributor ID: Ubuntu
Description: Ubuntu 12.04.1 LTS
Release: 12.04
Codename: precise

gnome-shell 3.4.1-0ubuntu2

remmina 1.0.0-1ubuntu6.1
remmina-common 1.0.0-1ubuntu6.1
remmina-plugin-rdp 1.0.0-1ubuntu6.1
remmina-plugin-vnc 1.0.0-1ubuntu6.1

01:00.0 VGA compatible controller: Advanced Micro Devices [AMD] nee ATI Cypress [Radeon HD 5800 Series] (prog-if 00 [VGA controller])

same issue for myself. Always occured whether in Unity 2D, Unity 3D and ultimately Gnome Shell once I gave up on Unity.

Further the above combinations on both Open Source and Propriety drivers for my AMD Video still produce the problem.
Running NVIDIA Quadro for my work PC on 12.04 - same issue.

I always have to click the "1" to resize to the window, even if the window is "correct" in size (I always run custom resolution at 1152x864). If I have a session already running and fire up another Tab - it works fine, almost like a virtual resolution is wrong or the X session ID. Just now tried to open up an RDP with "client resolution" and it froze altogether (remmina nothing else). After a "kill" of process ID, start session again with client resolution (no other sessions active) and it came up with a login - but window size was that of the previous "1152x864" so the login screen was off to the right hand side (native resolution 1920x1080 on primary, 1280x1024 on secondary).

I have non stop issues really wish this would work as it is currently a major drawback for me on Ubuntu trying to support RDP based systems.

If there is more info I can provide I am happy to do so.

[Jesse Gilles (jesse-gilles)]

Here is a "me too".

I also click the "1" resize to window button as a workaround...

ii remmina 1.0.0-1ubuntu6.1
ii remmina-common 1.0.0-1ubuntu6.1
ii remmina-plugin-rdp 1.0.0-1ubuntu6.1
ii remmina-plugin-vnc 1.0.0-1ubuntu6.1

00:02.0 VGA compatible controller: Intel Corporation Ivy Bridge Graphics Controller (rev 09)

lsb_release -a
No LSB modules are available.
Distributor ID: Ubuntu
Description: Ubuntu 12.04.2 LTS
Release: 12.04
Codename: precise

No fix for this yet? Pretty sad since it's the default RDP client for an LTS release and this bug is one year old!

[Adam Groszer (agroszer)]

xubuntu 13.04
Linux ebi 3.8.0-21-generic #32-Ubuntu SMP Tue May 14 22:16:46 UTC 2013 x86_64 x86_64 x86_64 GNU/Linux
01:00.0 VGA compatible controller: Advanced Micro Devices [AMD] nee ATI Thames [Radeon 7550M/7570M/7650M]

It's even worse. ALL connections start with a blank screen, have to adjust window size to get a refresh with the real content.
With 12.04 only the first connection started with a blank, all next tabs not.

[Jason Van Wynsberg (jasonvw)]

I've noticed that if it's a saved connection, I can get it to work by starting the connection first in "Use client resolution" mode. If I save it in that mode, connect once, then logout or close the window and then set it and save it as my desired resolution, the connection works thereafter.

[Shuhao (shuhao)]

I'm trying to connect to Azure and the second and third screen also shows me black screens. Any ideas?

[Shuhao (shuhao)]

Never mind my comment, it was an unstable ocnnection

[Serge Populov (populov)]

Linux Mint 16 Petra (with Cinnamon 2.0.8), NVidia GeForce 260 GTX, same problem.
I didn't face this bug until upgrade to Linux Mint 16 yesterday, before it was Linux Mint 15 Olivia (Cinnamon 1.8).

[Daniel (hackie)]

Similar problem in my installation (1.0.0-4ubuntu3): After connecting I often only have a blank window with toolbar. It took a while to realize that the session is there, but I need to resize the window. change its width by 1 pixel is enough to make the session visible. The "1" button doesn't work for me: It sets the correct width but double the height of was is necessary. If I click again the height is again doubled and the session itself is displayed outside of the range of my physical screen. I attached a collage of screenshots.

[Frederic Defoy (fdefoy)]

I also have this problem and I figured out another work around.

BUT in my experience developers pay more attention to their github bug tracker.

So please post here about this issue: https://github.com/FreeRDP/Remmina/issues/273

and read on for the workaround.

[Daniel (hackie)]

@Frederic: I have this problem with scale mode disabled...

[penalvch (penalvch)]

rs232, thank you for taking the time to report this bug and trying to help make Ubuntu better. However, a Remmina PPA is not a software package provided by the official Ubuntu repositories. Because of this the Ubuntu project can not support or fix your particular bug. Please report this bug to the provider of the software package. Thanks!

If you are interested in learning more about software repositories and Ubuntu, check https://help.ubuntu.com/community/Repositories .

If this is reproducible in a supported release with a version of Remmina from the Ubuntu repository, please file a new report (not reopen this one) and provide the missing information following https://help.ubuntu.com/community/Remmina .

Thank you for your understanding.

Helpful bug reporting tips:
https://wiki.ubuntu.com/ReportingBugs

[Chugajstyr (chugajstyr)]

Same issue stil exist.
Linux Mint 17.1 "Rebecca" MATE Edition (Ubuntu Trusty based),
video: Advanced Micro Devices [AMD/ATI] RV620/M82 [Mobility Radeon HD 3450/3470], X.Org: 1.15.1 drivers: ati,radeon (unloaded: fbdev,vesa).
 Remmina 1.0.0-4ubuntu3 from official Trusty repositories, not from developers PPA.

[Chugajstyr (chugajstyr)]

I think it`s duplicate of #1299290 bug. And I can confirm - in new build ( v1.2.0 from developer PPA) it is gone now. Any one more can confirm it`s fixed?

[Rick Harris (rickfharris)]

Nope, still broken.

Indeed it fails to ever work, black screen only for all Remmina connections :(

[Bill Westrup (billwestrup)]

I have a similar issue: Blank screen on logon. Resizing the display gets it to work, though. (Just a annoyance, but should be fixable.)
[ Linux Mint 17 Remmina 0.9.99.1]