BEEP is not downloading

[Ellwyn C.]

I just purchased BEEP from the Ubuntu Software Centre, but the game never installs it will say installing purchase in the progress section with "Querying software sources" then stay for approx 20 seconds and just go back to its home screen with the information of the game etc and an option to install again which the same problem occurs exactly again.

I have rebooted to no avial too, also I have installed another program from the Ubuntu software centre since which has installed fine from the purchase section.

ProblemType: Bug
DistroRelease: Ubuntu 12.04
Package: software-center 5.2.1
ProcVersionSignature: Ubuntu 3.2.0-24.37-generic 3.2.14
Uname: Linux 3.2.0-24-generic x86_64
NonfreeKernelModules: nvidia
ApportVersion: 2.0.1-0ubuntu7
Architecture: amd64
Date: Sun May 20 19:46:05 2012
InstallationMedia: Ubuntu 12.04 LTS "Precise Pangolin" - Release amd64 (20120425)
PackageArchitecture: all
ProcEnviron:
 LANGUAGE=en_GB:en
 TERM=xterm
 PATH=(custom, no user)
 LANG=en_GB.UTF-8
 SHELL=/bin/bash
SourcePackage: software-center
UpgradeStatus: No upgrade log present (probably fresh install)

[Michael Vogt (mvo)]

Thanks for your bugreport and sorry for the slow reply and the difficulties you are experiencing.

Could you please try to use the "File/Reinstall previous purchase" menuitem to see if you can reinstall beep this way? The log indicates that our backend server launchpad failed to make the repository available in time.

For information about a refund please see: https://help.ubuntu.com/community/Pay/FAQs

I would love to get some additional debug information from you, if you could open a terminal window (e.g. gnome-terminal) and run:
$ sudo apt-get update -qq
there and paste the output?

Also the output of:
$ apt-cache search beep-game
$ apt-cache policy beep-game

Thanks,
 Michael

[Michael Vogt (mvo)]

This maybe fallout of bug #982938

[Ellwyn C. (ellwyn)]

The output for sudo apt-get update -qq:-

W: Failed to fetch https://private-ppa.launchpad.net/commercial-ppa-uploaders/familyfarm/ubuntu/dists/precise/main/binary-amd64/Packages The requested URL returned error: 401

W: Failed to fetch https://private-ppa.launchpad.net/commercial-ppa-uploaders/familyfarm/ubuntu/dists/precise/main/binary-i386/Packages The requested URL returned error: 401

E: Some index files failed to download. They have been ignored, or old ones used instead.

The output for apt-cache search beep-game:-

beep-game - 2D side-scrolling platformer

output for apt-cache policy beep-game:-

beep-game:i386:
  Installed: (none)
  Candidate: 1.0.0-0ubuntu2
  Version table:
     1.0.0-0ubuntu2 0
        500 https://private-ppa.launchpad.net/commercial-ppa-uploaders/beep/ubuntu/ precise/main i386 Packages

I have now got a refund too, so thanks for the link.