Cannot add IM account (empty setup dialog)

[Denis Washington]

Since I upgraded to Raring, I cannot add any IM accounts (such as ICQ or AIM) in the Ubuntu Online Accounts panel of the System Settings. Whenever I choose to do so, the dialog for adding credentials is blank, with just the top "cancel"/"done" bar being visible. Clicking on either of these buttons crashes System Settings.

When running the settings panel from the terminal, the following error messages can be found:

(gnome-control-center:3260): credentials-cc-panel-CRITICAL **: cc_credentials_account_application_switch_on_app_account_enabled: assertion `service != NULL' failed

(gnome-control-center:3260): credentials-cc-panel-WARNING **: cc-credentials-login-capture.vala:61: Could not register service.

(gnome-control-center:3260): credentials-cc-panel-WARNING **: cc-credentials-login-capture.vala:33: Could not acquire name.

[Launchpad Janitor (janitor)]

Status changed to 'Confirmed' because the bug affects multiple users.

[Daniel Seebacher (daniel-seebacher)]

I don't know if this is of relevance, but a few days ago (max. 2-3) I was able to add ICQ to my Online Accounts. Today I had some problems with it and removed it and wanted to add it again, but then I had the same problem as Denis Washington

[Christian Gülpen (c-guelpen)]

I also have the same issue since around 2 days in 13.04. ICQ stopped working in Empathy and after removing the ICQ account in Online Accounts it was not possible to add it again. Control Center crashes while trying this.

[Yionel (yionel)]

Hi, I have the same bug

Platform : Guest Ubuntu 1304 x86 VM virtualbox on host Windows 7 x64 all up to date

yionel@ubuntu-guest:~[230] [09:43:48]$ empathy
(empathy:3714): empathy-CRITICAL **: empathy-utils.c:562: empathy_account_manager_get_accounts_connected called before AccountManager ready
(empathy:3714): folks-WARNING **: Failed to reach quiescence normally (1 backends and 0 persona stores still haven't reached quiescence). Forcing IndividualAggregator quiescence due to reaching the timeout.

So with sudo htop, I removed all daemon/programs connected to telepathy/keyring/empathy :-)

I restart empathy and it works :-)
Perhaps gnome-keyring-daemon ?

Thank you

[sgttynis (sgttynis-deactivatedaccount)]

I have this issue since I upgrade from 12.10 to 13.04. Right after that ICQ stop working on empathy so I descided to remove and add the ICQ account again - that should do the trick. But my plans have been thwarted by those empty dialog ;-). Running online-account-preferences via terminal and just trying to add a new ICQ account shows no error messages at all.

[Kevin Metz (pertinent)]

This is still a bug. Much like Yionel I had to kill everything related to telepathy/keyring/empathy and then when I restarted empathy it worked. I'd say this is quite a serious bug and one that has made Empaty unusable for me personally

[Walter Garcia-Fontes (walter-garcia)]

Thank you for taking the time to report this bug and helping to make Ubuntu better. We are sorry that we do not always have the capacity to look at all reported bugs in a timely manner. There have been many changes in Ubuntu since that time you reported the bug and your problem may have been fixed with some of the updates. It would help us a lot if you could test it on a currently supported Ubuntu version. When you test it and it is still an issue, kindly upload the updated logs by running apport-collect <bug #> and any other logs that are relevant for this particular issue.

[Urgulak (urgulak)]

Hello, and thank you very much for your answer. It looks now, like the
bud has gone. Have a nice day.

Urg

Dne 5.5.2014 12:01, Walter Garcia-Fontes napsal(a):
> Thank you for taking the time to report this bug and helping to make
> Ubuntu better. We are sorry that we do not always have the capacity to
> look at all reported bugs in a timely manner. There have been many
> changes in Ubuntu since that time you reported the bug and your problem
> may have been fixed with some of the updates. It would help us a lot if
> you could test it on a currently supported Ubuntu version. When you test
> it and it is still an issue, kindly upload the updated logs by running
> apport-collect <bug #> and any other logs that are relevant for this
> particular issue.
>
> ** Changed in: empathy (Ubuntu)
> Status: Confirmed => Incomplete
>

--
Urg
urgulak.blogspot.com
flarerpg.org