Acer Aspire A315 IOAPIC failure on Ubuntu 18.04, kernel hangs, can't load, kernel freeze (AMD Ryzen 5/Radeon/Raven) / AMDGPU Hybrid crash
Affects | Status | Importance | Assigned to | Milestone | |
---|---|---|---|---|---|
AMD |
Fix Released
|
Undecided
|
Unassigned | ||
Linux |
Fix Released
|
Medium
|
|||
linux (Ubuntu) |
Triaged
|
Medium
|
Unassigned |
Bug Description
CPU: Ryzen 5 2500U
VGA: Radeon 535
Notebook: Acer Aspire A315
This is a brand new notebook on the market with Ryzen 5/Radeon.
The default kernel of Ubuntu(18.04) hangs at loading with message:
tsc: Refined TSC clocksource calibration: 1996.250 MHz
clocksource: tsc: mask: 0xffffffffffffffff max_cycles: (...), max_idle_ns: (...)
Soft lockup
Using pci=noacpi kernel parameter kernel loads without any problem but my notebook produces more heat than on Win10. If I know right Acer notebooks need ACPI to the correct power management.
The same thing happens on mainline 4.17,4.18rc1-2.
BIOS upgrade to the latest version: 1.08 hasn't helped
This problem has been reported upstream:
https:/
The latest correctly working kernel was 4.13.* but the heat problem was present with this too.
summary: |
- Acer Aspire A315 (Ryzen5/Radeon/FHD) Ubuntu 18.04 kernel cant load + Ubuntu 18.04 kernel can't load kernel on Acer Aspire A315 + (Ryzen5/Radeon/FHD) |
summary: |
- Ubuntu 18.04 kernel can't load kernel on Acer Aspire A315 - (Ryzen5/Radeon/FHD) + Ubuntu 18.04 can't load kernel on Acer Aspire A315 (Ryzen5/Radeon/FHD) |
no longer affects: | bugzilla (Ubuntu) |
no longer affects: | xserver-xorg-video-amdgpu (Ubuntu) |
summary: |
- Ubuntu 18.04 can't load kernel on Acer Aspire A315 (Ryzen5/Radeon/FHD) + Acer Aspire A315 ACPI failure on Ubuntu 18.04 (Ryzen5/Radeon/FHD) |
summary: |
- Acer Aspire A315 ACPI failure on Ubuntu 18.04 (Ryzen5/Radeon/FHD) + Acer Aspire A315 ACPI failure on Ubuntu 18.04 (Ryzen5/Radeon) |
summary: |
Acer Aspire A315 ACPI failure on Ubuntu 18.04, kernel hangs, can't load - (Ryzen5/Radeon) + (AMD Ryzen 5/Radeon/Raven) |
summary: |
- Acer Aspire A315 ACPI failure on Ubuntu 18.04, kernel hangs, can't load - (AMD Ryzen 5/Radeon/Raven) + Acer Aspire A315 ACPI failure on Ubuntu 18.04, kernel hangs, can't load, + kernel freeze (AMD Ryzen 5/Radeon/Raven) |
Changed in linux: | |
importance: | Unknown → Medium |
status: | Unknown → Incomplete |
summary: |
- Acer Aspire A315 ACPI failure on Ubuntu 18.04, kernel hangs, can't load, - kernel freeze (AMD Ryzen 5/Radeon/Raven) + Acer Aspire A315 IOAPIC failure on Ubuntu 18.04, kernel hangs, can't + load, kernel freeze (AMD Ryzen 5/Radeon/Raven) / AMDGPU Hybrid crash |
tags: | added: patch |
Changed in linux (Ubuntu): | |
importance: | Undecided → Medium |
status: | Confirmed → Triaged |
Changed in linux-firmware (Ubuntu): | |
status: | New → Confirmed |
Changed in amd: | |
status: | New → Fix Committed |
Changed in amd: | |
status: | Fix Committed → Fix Released |
no longer affects: | linux-firmware (Ubuntu) |
Changed in linux: | |
status: | Incomplete → Fix Released |
tags: | added: cscc |
This bug is missing log files that will aid in diagnosing the problem. While running an Ubuntu kernel (not a mainline or third-party kernel) please enter the following command in a terminal window:
apport-collect 1776563
and then change the status of the bug to 'Confirmed'.
If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.
This change has been made by an automated script, maintained by the Ubuntu Kernel Team.