10de:0a2a [Sony VAIO VPCCW1FFX] nvidia 320m locks up

[Alex Mayorga]

Binary package hint: xserver-xorg-video-nouveau

Just had Empathy (one IRC and one MSN window) and Mozilla Minefield (~15 tabs) running and the screen locked up and stopped responding to mouse clicks or keyboard input.
Mouse still moves.

[ 100.372] (II) NOUVEAU(0): Modeline "1366x768"x0.0 72.00 1366 1388 1410 1430 768 776 784 840 -hsync -vsync (50.3 kHz)
[ 4291.996] [mi] EQ overflowing. The server is probably stuck in an infinite loop.
[ 4291.997]
Backtrace:
[ 4292.043] 0: /usr/bin/X (xorg_backtrace+0x26) [0x4a0836]
[ 4292.043] 1: /usr/bin/X (mieqEnqueue+0x1f4) [0x49fc34]
[ 4292.043] 2: /usr/bin/X (xf86PostMotionEventP+0xc4) [0x47ba34]
[ 4292.043] 3: /usr/bin/X (xf86PostMotionEvent+0xa1) [0x47bbd1]
[ 4292.043] 4: /usr/lib/xorg/modules/input/synaptics_drv.so (0x7f3673f18000+0x3817) [0x7f3673f1b817]
[ 4292.043] 5: /usr/lib/xorg/modules/input/synaptics_drv.so (0x7f3673f18000+0x5c4d) [0x7f3673f1dc4d]
[ 4292.043] 6: /usr/bin/X (0x400000+0x6aee7) [0x46aee7]
[ 4292.043] 7: /usr/bin/X (0x400000+0x11e2ee) [0x51e2ee]
[ 4292.043] 8: /lib/libpthread.so.0 (0x7f3679966000+0xfd70) [0x7f3679975d70]
[ 4292.043] 9: /lib/libc.so.6 (ioctl+0x7) [0x7f36789867d7]
[ 4292.043] 10: /lib/libdrm.so.2 (drmIoctl+0x28) [0x7f3676f38388]
[ 4292.043] 11: /lib/libdrm.so.2 (drmCommandWrite+0x1b) [0x7f3676f3a64b]
[ 4292.043] 12: /lib/libdrm_nouveau.so.1 (0x7f36768fa000+0x2a97) [0x7f36768fca97]
[ 4292.043] 13: /lib/libdrm_nouveau.so.1 (nouveau_bo_map_range+0xfe) [0x7f36768fd09e]
[ 4292.043] 14: /lib/libdrm_nouveau.so.1 (0x7f36768fa000+0x1bcd) [0x7f36768fbbcd]
[ 4292.043] 15: /lib/libdrm_nouveau.so.1 (nouveau_pushbuf_flush+0x1ae) [0x7f36768fc19e]
[ 4292.043] 16: /usr/lib/xorg/modules/drivers/nouveau_drv.so (0x7f3676b00000+0x1f928) [0x7f3676b1f928]
[ 4292.043] 17: /usr/lib/xorg/modules/drivers/nouveau_drv.so (0x7f3676b00000+0x6c7e) [0x7f3676b06c7e]
[ 4292.043] 18: /usr/lib/xorg/modules/libexa.so (0x7f3675a50000+0x5e5f) [0x7f3675a55e5f]
[ 4292.043] 19: /usr/lib/xorg/modules/libexa.so (0x7f3675a50000+0x861a) [0x7f3675a5861a]
[ 4292.043] 20: /usr/lib/xorg/modules/libexa.so (0x7f3675a50000+0xf622) [0x7f3675a5f622]
[ 4292.043] 21: /usr/lib/xorg/modules/libexa.so (0x7f3675a50000+0x101be) [0x7f3675a601be]
[ 4292.043] 22: /usr/bin/X (0x400000+0xd7fb3) [0x4d7fb3]
[ 4292.043] 23: /usr/lib/xorg/modules/libexa.so (0x7f3675a50000+0x11258) [0x7f3675a61258]
[ 4292.043] 24: /usr/bin/X (0x400000+0xd3351) [0x4d3351]
[ 4292.043] 25: /usr/bin/X (0x400000+0x2d861) [0x42d861]
[ 4292.043] 26: /usr/bin/X (0x400000+0x2190e) [0x42190e]
[ 4292.043] 27: /lib/libc.so.6 (__libc_start_main+0xfe) [0x7f36788cdd1e]
[ 4292.043] 28: /usr/bin/X (0x400000+0x214b9) [0x4214b9]

ProblemType: Bug
DistroRelease: Ubuntu 11.04
Package: xserver-xorg-video-nouveau 1:0.0.16+git20100805+b96170a-0ubuntu1
ProcVersionSignature: Ubuntu 2.6.37-11.25-generic 2.6.37-rc7
Uname: Linux 2.6.37-11-generic x86_64
Architecture: amd64
CompizPlugins: No value set for `/apps/compiz-1/general/allscreens/options/active_plugins'
DRM.card0.HDMI.A.1:
 status: disconnected
 enabled: disabled
 dpms: Off
 modes:
 edid-base64:
DRM.card0.LVDS.1:
 status: connected
 enabled: enabled
 dpms: On
 modes: 1366x768 1024x768 800x600 640x480 720x400 640x400 640x350
 edid-base64: AP///////wBN2foFAAAAAC0MAQSQHxEA6qjgmVdLkiUcUFQAAAABAQEBAQEBAQEBAQEBAQEBIBxWQFAASDAWFogANa4QAAAYAAAA/ABOdmlkaWEgRGVmYXVsAAAA/AB0IEZsYXQgUGFuZWwAAAAA/QAAPR0zCAAAICAgICAAADU=
DRM.card0.VGA.1:
 status: disconnected
 enabled: disabled
 dpms: Off
 modes:
 edid-base64:
Date: Fri Dec 31 15:17:42 2010
DistUpgraded: Yes, recently upgraded Log time: 2010-11-25 14:33:02.550411
DistroCodename: natty
DistroVariant: ubuntu
GdmLog2:

GraphicsCard: Subsystem: Sony Corporation Device [104d:905e]
InstallationMedia: Ubuntu 10.04.1 LTS "Lucid Lynx" - Release amd64 (20100816.1)
MachineType: Sony Corporation VPCCW1FFX
ProcEnviron:
 PATH=(custom, no user)
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-2.6.37-11-generic root=UUID=f415c990-a34d-451b-b69c-2070c5d53e47 ro vt.handoff=7 quiet splash
Renderer: Unknown
SourcePackage: xserver-xorg-video-nouveau
dmi.bios.date: 09/22/2009
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: R0190Y5
dmi.board.asset.tag: N/A
dmi.board.name: VAIO
dmi.board.vendor: Sony Corporation
dmi.board.version: N/A
dmi.chassis.asset.tag: N/A
dmi.chassis.type: 10
dmi.chassis.vendor: Sony Corporation
dmi.chassis.version: N/A
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrR0190Y5:bd09/22/2009:svnSonyCorporation:pnVPCCW1FFX:pvrR5785054:rvnSonyCorporation:rnVAIO:rvrN/A:cvnSonyCorporation:ct10:cvrN/A:
dmi.product.name: VPCCW1FFX
dmi.product.version: R5785054
dmi.sys.vendor: Sony Corporation
version.libdrm2: libdrm2 2.4.22-2ubuntu1
version.libgl1-mesa-glx: libgl1-mesa-glx 7.9+repack-1ubuntu3
version.xserver-xorg: xserver-xorg 1:7.5+6ubuntu6
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:6.13.2-1ubuntu2
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.13.901-2ubuntu2
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:0.0.16+git20100805+b96170a-0ubuntu1

[Bryce Harrington (bryce)]

Has this happened more than this one time?
If so, can you identify steps that seem to reproduce it reliably?

The backtrace seems to suggest possibly some relation to the synaptics touchpad.

[Alex Mayorga (alex-mayorga)]

It has happened two or three times at least.
Unfortunately I still can't reliably reproduce it (happens randomly)

[Bryce Harrington (bryce)]

Is there anything in your /var/log/kern.log or /var/log/dmesg.* from about when the lock up last occurred, that provides an error message?

[Alex Mayorga (alex-mayorga)]

Attaching the kern.log from the day of the lock up.

[Bryce Harrington (bryce)]

From the log it looks like you booted at 1pm, booted again at 1:24pm (was that due to a freeze?) and then used sysrq commands at 5pm (did it freeze then too?)

Unfortunately, no error messages are shown in that log. Not sure of the next steps for how to troubleshoot nouveau lockups... hopefully RAOF can chime in with ideas.

You mentioned you've encountered the freeze several more times. Any chance you've been able to pinpoint down steps to reproduce it reliably? (Guessing not, but worth asking... it really makes these bugs easier to troubleshoot if it can.)

[Alex Mayorga (alex-mayorga)]

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[Alex Mayorga (alex-mayorga)]

Bryce,

I've yet to figure out steps to reproduce it, but it seems completely random.
It looked up again today, I ssh into it and ran apport-collect on it FWIW.

[Alex Mayorga (alex-mayorga)]

New findings:

- The lock up remains after a suspend/resume cycle
- If I run unity the right click menus don't show, the lock up appears after some time and some time after the lock up there's video corruption (attached), mouse cursor still shows and moves even after the corruption
- When running unity pgrep compiz reports 1450 (below)
- Per instructions from #ubuntu-x I managed to capture files under /sys/kernel/debug/dri/0 and /sys/kernel/debug/dri/64

Let me know which if any of the files should I submit.

alex-mayorga@VPCCW1FFXL:~$ pgrep compiz
1450

[Alex Mayorga (alex-mayorga)]

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[Bryce Harrington (bryce)]

Thanks for the extra info Alex. Don't worry about the /sys files - nouveau doesn't actually place anything useful in those files (the -intel driver puts stuff there in case of gpu, which is probably why it was recommended to collect it).

The file that we need is the output of 'dmesg' from while the system is locked up. So either reproduce the lockup or wait until it occurs again, then ssh into the box and run 'dmesg > dmesg.txt' and attach that file.

Next, after collecting that, please turn off 3D - uninstalling mesa-dri-experimental is probably the most sure-fire way of doing that - and then see whether you can reproduce the lock up. Guessing it will not lock up after that. If it *does*, then we can take the bug to upstream to look into (they don't yet give support for 3D).

[Alex Mayorga (alex-mayorga)]

Attached find dmesg from the latest lock up this morning.

[Alex Mayorga (alex-mayorga)]

One more.

[Alex Mayorga (alex-mayorga)]

Yet another one.
Something funny is that after rebooting I can see the locked screen for a split second before gdm kicks in.

[Alex Mayorga (alex-mayorga)]

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[Alex Mayorga (alex-mayorga)]

Locked up again moments ago even after I removed libgl1-mesa-dri-experimental a couple of days ago.
Attaching dmesg FWIW.

[Bryce Harrington (bryce)]

Thanks Alex. Looks like this bug report is ready to be forwarded upstream.

[Alex Mayorga (alex-mayorga)]

Bryce,

Are you going to pursue this upstream yourself or should I? If the later, how?

[Bryce Harrington (bryce)]

Hi Alex,

I can take care of forwarding the bug itself, if you'd be able to follow up with the upstream developers.

https://bugs.freedesktop.org//show_bug.cgi?id=33357

Please subscribe yourself to the bug (add yourself to the CC list). They may ask for more info or request you test stuff.

In particular, they may want you to test newer versions of the kernel, X, and -nouveau; the xorg-edgers PPA has somewhat newer X stuff, and I think there are snapshot packages of newer kernels you can find if they do. Or, build the upstream components from the git trees if you prefer to test the absolute latest bits.

Btw, looking at your screen photo, I see you're still using unity. Unfortunately one of the side-effects of uninstalling libgl1-mesa-dri-experimental is that you don't have the 3D functionality that Unity requires. As a workaround for the time being, I would suggest running with Classic Desktop instead and turning off compiz (kill -9 `pidof compiz`), which should take care of the graphical corruption. If your system still freezes under those conditions, that would be worth mentioning on the upstream bug report.

[Bryce Harrington (bryce)]

From the upstream discussion on a referenced bug, it sounds like one way to diagnose this is to compile http://0x04.net/cgit/index.cgi/pgtest then get the system back into its frozen state, and then get the output of ./peek
0x400000 0x10000 after the lockup.

[Alex Mayorga (alex-mayorga)]

Please dumb down "compile http://0x04.net/cgit/index.cgi/pgtest" for me.

[Alex Mayorga (alex-mayorga)]

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[Alex Mayorga (alex-mayorga)]

Locked up again today so I ran this from ssh:

sudo ubuntu-bug -u 696104

Should I keep gathering this or is the information already suficient?

[Alex Mayorga (alex-mayorga)]

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[Alex Mayorga (alex-mayorga)]

Per https://bugs.freedesktop.org//show_bug.cgi?id=26980#c43 compiling peek is now done this way:

git clone git://0x04.net/pgtest
cd pgtest
make

make would fail until I installed libpciaccess-dev like this:

sudo aptitude install libpciaccess-dev

Finally managed to get the requeste peek (attached) with this command:

sudo ./peek 0x400000 0x10000 > ~/peek-696104.txt

[penalvch (penalvch)]

Alex Mayorga, this bug was reported a while ago and there hasn't been any activity in it recently. We were wondering if this is still an issue? If so, could you please test for this with the latest development release of Ubuntu? ISO images are available from http://cdimage.ubuntu.com/daily-live/current/ .

If it remains an issue, could you please run the following command in the development release from a Terminal (Applications->Accessories->Terminal), as it will automatically gather and attach updated debug information to this report:

apport-collect 696104

[Alex Mayorga (alex-mayorga)]

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[Alex Mayorga (alex-mayorga)]

Christoper,

Just last week I experienced another lock-up with video corruption on fully updated 13.10

Ran the apport command given in case it is useful.

How can I try the development version without having to burn a CD?

[penalvch (penalvch)]

Alex Mayorga, you could try the development version by burning to a USB drive.

[Alex Mayorga (alex-mayorga)]

Is there a way to update from stable to development directly?

[penalvch (penalvch)]

Alex Mayorga, one may do so following https://help.ubuntu.com/community/Upgrades#Upgrading_to_development_releases .

[madbiologist (me-again)]

Official support for Ubuntu 11.04 "Natty Narwhal" and Ubuntu 13.10 "Saucy Salamander" has ended.

Is this issue still occurring on Ubuntu 15.04 "Vivid Vervet"?