Graphics freeze, with applications continuing working properly

[Daniel Qian]

Happens at random during normal desktop usage.

ProblemType: Bug
DistroRelease: Ubuntu 14.04
Package: xorg 1:7.7+1ubuntu8
ProcVersionSignature: Ubuntu 3.13.0-24.46-generic 3.13.9
Uname: Linux 3.13.0-24-generic x86_64
NonfreeKernelModules: nvidia wl
.proc.driver.nvidia.gpus.0: Error: [Errno 21] Is a directory: '/proc/driver/nvidia/gpus/0'
.proc.driver.nvidia.registry: Binary: ""
.proc.driver.nvidia.version:
 NVRM version: NVIDIA UNIX x86_64 Kernel Module 331.38 Wed Jan 8 19:32:30 PST 2014
 GCC version: gcc version 4.8.2 (Ubuntu 4.8.2-19ubuntu1)
.tmp.unity.support.test.0:

ApportVersion: 2.14.1-0ubuntu3
Architecture: amd64
CompizPlugins: No value set for `/apps/compiz-1/general/screen0/options/active_plugins'
CompositorRunning: compiz
CompositorUnredirectDriverBlacklist: '(nouveau|Intel).*Mesa 8.0'
CompositorUnredirectFSW: true
CurrentDesktop: Unity
Date: Thu May 1 09:21:51 2014
DistUpgraded: Fresh install
DistroCodename: trusty
DistroVariant: ubuntu
DkmsStatus:
 bbswitch, 0.7, 3.13.0-24-generic, x86_64: installed
 bcmwl, 6.30.223.141+bdcom, 3.13.0-24-generic, x86_64: installed
 nvidia-331-updates, 331.38, 3.13.0-24-generic, x86_64: installed
 virtualbox, 4.3.10, 3.13.0-24-generic, x86_64: installed
GraphicsCard:
 Intel Corporation Core Processor Integrated Graphics Controller [8086:0046] (rev 18) (prog-if 00 [VGA controller])
   Subsystem: Dell Device [1028:044d]
 NVIDIA Corporation GT218M [GeForce 310M] [10de:0a75] (rev a2) (prog-if 00 [VGA controller])
   Subsystem: Dell Device [1028:044d]
InstallationDate: Installed on 2014-04-27 (3 days ago)
InstallationMedia: Ubuntu-Kylin 14.04 LTS "Trusty Tahr" - Release amd64 (20140417.1)
MachineType: Dell Inc. Vostro 3400
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-24-generic root=UUID=96cf6b4d-5e19-4d7a-b765-b71e4b0b94da ro locale=zh_CN quiet splash
SourcePackage: xorg
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 10/25/2010
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A10
dmi.board.name: 0RXV7H
dmi.board.vendor: Dell Inc.
dmi.board.version: A10
dmi.chassis.type: 8
dmi.chassis.vendor: Dell Inc.
dmi.chassis.version: A10
dmi.modalias: dmi:bvnDellInc.:bvrA10:bd10/25/2010:svnDellInc.:pnVostro3400:pvrA10:rvnDellInc.:rn0RXV7H:rvrA10:cvnDellInc.:ct8:cvrA10:
dmi.product.name: Vostro 3400
dmi.product.version: A10
dmi.sys.vendor: Dell Inc.
version.compiz: compiz 1:0.9.11+14.04.20140409-0ubuntu1
version.ia32-libs: ia32-libs N/A
version.libdrm2: libdrm2 2.4.52-1
version.libgl1-mesa-dri: libgl1-mesa-dri 10.1.0-4ubuntu5
version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
version.libgl1-mesa-glx: libgl1-mesa-glx 10.1.0-4ubuntu5
version.nvidia-graphics-drivers: nvidia-graphics-drivers N/A
version.xserver-xorg-core: xserver-xorg-core 2:1.15.1-0ubuntu2
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.8.2-1ubuntu2
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:7.3.0-1ubuntu3
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.910-0ubuntu1
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.10-1ubuntu2

[Launchpad Janitor (janitor)]

Status changed to 'Confirmed' because the bug affects multiple users.

[Jens Melzer (melzer-jens)]

I have the same issue on xubuntu after switching to use compiz, because of screen tearing in videos.(which fixed the screen tearing).

I often encounter it in wine games like Hearthstone or World of Warcraft.

I have a Nvidia GTX 760 and 331.38 driver on 64bit

[Michele Roviello (micheleroviello)]

Same problem with Ubuntu, Lubuntu and Xubuntu. I use the proprietary drivers with an Ati Radeon video card.

[Carl Englund (englundc)]

I'm suffering from this too, after upgrading from 13.10. I use my Radeon with the open source driver.

[solettitiger (solettitiger)]

one of the two monitors is freezing randomly: Ubuntu 14.04 // current-nvidia (even tried latest driver from NVIDIA, but the same) can get it to work, when I press Ctrl-Alt-F1 for changing to console and Ctrl-Alt-F7 to gain graphical interface again. Then it working till the next freezing ...

[paul (paulse)]

I am running 14.04 with AMD/ATI grafics. Keyboard and mouse wont work. So only hard reset possible. It happend twice the last two days.
I upgraded from 13.10 a few weeks ago. System is up to date

[paul (paulse)]

My syslog say something like:

[code]
Jul 31 16:56:19 pbuntu ntpdate[1624]: adjust time server 91.189.89.199 offset -0.198487 sec
Jul 31 16:56:30 pbuntu NetworkManager[738]: <info> (eth0): IP6 addrconf timed out or failed.
Jul 31 16:56:30 pbuntu NetworkManager[738]: <info> Activation (eth0) Stage 4 of 5 (IPv6 Configure Timeout) scheduled...
Jul 31 16:56:30 pbuntu NetworkManager[738]: <info> Activation (eth0) Stage 4 of 5 (IPv6 Configure Timeout) started...
Jul 31 16:56:30 pbuntu NetworkManager[738]: <info> Activation (eth0) Stage 4 of 5 (IPv6 Configure Timeout) complete.
^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^$
[/code]
Those @^ Symbols are shown in gedit in red as repeating "\00\00" so I think something went utterly wrong

Maybe it helps..

[Ken (ken-iceland)]

Toshiba PORTEGE R830 (Display Intel i915) , upgrading from 13.10 10 14.04 both monitors are freezing (in any case the mouse pointer is moving) randomly. Ctrl-Alt-F1 and Ctrl-Alt-F7 is solving the issue not always, sometimes I need Ctrl-Alt-Can and logout. The problem seems is not happening if I'm using the built-in display

[gumkins (txtinzip)]

I'm experiencing the same issue but I'm able to move mouse pointer.

From time to time I'm switching between single and dual-monitor configuration on my laptop with dual video (Lenovo V580) and I'm observing alike screen freezing which takes about half of minute.

I/O led does not show heavy activity and it looks like background processes are working (at least music is playing).

# lspci -v | grep VGA
00:02.0 VGA compatible controller: Intel Corporation 3rd Gen Core processor Graphics Controller (rev 09) (prog-if 00 [VGA controller])
01:00.0 VGA compatible controller: NVIDIA Corporation GK107M [GeForce GT 645M] (rev ff) (prog-if ff)

Video Driver: "NVIDIA binary driver - version 331.38 from nvidia-331 (proprietary, tested)"

PRIME Profile settings - Intel (Power Saving Mode)

[kovinet (borut-kovacec)]

I am also experiencing this issue couple of times every day. Music in background keeps on playing and I can move mouse pointer, but everything else on screen is frozen. Usually if I wait around 30 seconds or if I switch to tty1 and back to tty7 it also usually solves the problem. Also I should note that when I press Ctrl+Alt+1 there is couple of second delay before showing the terminal.

I am using dual monitor setup and integrated Intel graphics chip:

#lspci -v | grep VGA
00:02.0 VGA compatible controller: Intel Corporation Xeon E3-1200 v2/3rd Gen Core processor Graphics Controller (rev 09) (prog-if 00 [VGA controller])

[kenz (carlo-cangiotti)]

same problem
# lspci -v | grep VGA
00:02.0 VGA compatible controller: Intel Corporation 4 Series Chipset Integrated Graphics Controller (rev 03) (prog-if 00 [VGA controller])

[navidR (navidr)]

same here

00:02.0 VGA compatible controller: Intel Corporation 3rd Gen Core processor Graphics Controller (rev 09)
01:00.0 VGA compatible controller: NVIDIA Corporation GF119M [GeForce 610M] (rev a1)

this is very serious bug and made me really crazy .

[Alexander (drom-home)]

01:00.0 VGA compatible controller: Advanced Micro Devices, Inc. [AMD/ATI] RV710 [Radeon HD 4350/4550] (prog-if 00 [VGA controller])

Somebody has this bug in Fedora? I'm thinking return to it.

[Alberto Salvia Novella (es20490446e)]

If your graphic processor is from AMD, please review if the following bug report describes better your problem:
<https://bugs.launchpad.net/ubuntu/+source/xserver-xorg-video-ati/+bug/881526>

[Alexander (drom-home)]

This is not my case. I have just the screen freeze. Started after the addition of a second monitor.

[Alberto Salvia Novella (es20490446e)]

Please:
- Report to <https://bugs.freedesktop.org/>
- Paste the new report URL here.
- Set this bug status back to confirmed.

[asgard2 (kamp000x)]

I have the annoying bug, that my screen freeze sometimes and this for quite a while right now. When I switch to a tty and back, everything is fine.
Maybe the same bug?

X/Kbuntu 14.04

00:02.0 VGA compatible controller: Intel Corporation 2nd Generation Core Processor Family Integrated Graphics Controller (rev 09) (prog-if 00 [VGA controller])
01:00.0 VGA compatible controller: NVIDIA Corporation GF108M [GeForce GT 540M] (rev a1) (prog-if 00 [VGA controller])

[florin (pop-florin83)]

I have the same problem

Using two monitors, on video card :
02:00.0 VGA compatible controller: NVIDIA Corporation Device 13ba (rev a2) (prog-if 00 [VGA controller])

Linux PC-XXX 3.19.0-33-generic #38~14.04.1-Ubuntu SMP Fri Nov 6 18:17:28 UTC 2015 x86_64 x86_64 x86_64 GNU/Linux

Switching to terminal and back doesn't solve the problem.

[Adnan Yumer (adnanyumer)]

Same problem with 10 different laptops. This is serious! (Ubuntu 14.04.3 LTS)
In my case the HTML5 player (triggered from Chromium/Opera/Firefox etc.) does this terrible freeze. (only the pointer is alive)
After the freeze switching to another TTYx takes about a MINUTE (Ctrl+Alt+Fx).

[blding (bailuding)]

I have the same problem after a fresh installation of Ubuntu 14.04.3 LTS. My laptop is Thinkpad W530, the graphics card is Nvidia K1000. I use two monitors and the the screen freezes from time to time when I running Chrome. I can move the mouse, but everything else freezes.

Ctrl+Alt+F1 does not work for me. But I can restart the machine with the magic key (Alt+PrtSc+REISUB)

[Curtis Reid (curtisreid)]

Screen freezes periodically, have eight machines doing the same thing. If I VNC into the machine, the graphics appear to be updating fine...but the LCD panel is stuck. All applications are continuing to run normally.

00:02.0 VGA compatible controller: Intel Corporation Xeon E3-1200 v3/4th Gen Core Processor Integrated Graphics Controller (rev 06)

Ubuntu 14.04.2 LTS

[Luca Lazzeroni (luca-m)]

We experience the same problem with Ubuntu 14.04.3 on Intel Compute Stick (kernel 3.16.0-58).
The device works without problems for a while, but after a random time (between 6-7 hours to 1-2 days) the screen freezes, but applications on the device still run.

I've submitted a bug report to Intel thinking the problem was in their driver, but now I think problem is elsewhere (since users with Nvidia experience it).

If this can help, I can add that while the screen is frozen if you do the:

xrandr --output HDMI1 --off

and

xrandr --output HDMI1 --preferred

the screen start working again without reboot.

Maybe the problem is in xrandr ?

Thank you,

Luca

[Belenos (belenos)]

Almost 2 years...? Can someone please fix this bug? This is the most annoying thing ever on Ubuntu!

[Coiby Xu (coiby)]

I can also move mouse pointer. I have to restart lightdm service. This is quite annoying problem!

[penalvch (penalvch)]

Daniel Qian, as per http://www.dell.com/support/home/us/en/19/product-support/product/vostro-3400/drivers an update to your computer's buggy and outdated BIOS is available (A12). If you update to this following https://help.ubuntu.com/community/BIOSUpdate does it change anything?

For more on BIOS updates and linux, please see https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette .

Please note your current BIOS is already in the Bug Description, so posting this on the old BIOS would not be helpful. As well, you don't have to create a new bug report.

Once the BIOS is updated, if the problem is still reproducible:
1) Please provide the output of the following terminal command (not perform an apport-collect):
sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date
2) Please make a comment specifically advising on if there was an improvement or not.
3) Please mark this report Status New. If it's not reproducible, please mark this as Invalid.

Thank you for your understanding.

[Justas Azna (reederz)]

Happens here on Intel Compute Stick and Ubuntu 14.04.3 LTS, Trusty Tahr

Kernel: 3.16.0-45-generic

I have SSH server setup on the stick, so when I log in to it, I see that other applications are running. The freezing occurs randomly.

[penalvch (penalvch)]

Justas Azna, it will help immensely if you filed a new report with the Ubuntu repository kernel (not mainline/upstream) via a terminal:
ubuntu-bug linux

Please feel free to subscribe me to it.

For more on why this is helpful, please see https://wiki.ubuntu.com/ReportingBugs.

[Launchpad Janitor (janitor)]

[Expired for xorg (Ubuntu) because there has been no activity for 60 days.]