Ubuntu
fglrx-installer package

[Asus F81Se] fglrx causes hang on shutdown

Bug #995184 reported by Emerson Hsieh on 2012-05-05

This bug affects 7 people

Affects		Status	Importance	Assigned to	Milestone
	fglrx-installer (Ubuntu)	Confirmed	Undecided	Unassigned

Bug Description

After installing Ubuntu 12.04, I went to jockey and checked for and Proprietary Drivers.

There was 2 options: ATI FGLRX Driver(post-release-update) and the ATI FGLRX driver(without anything).

I tried installing the post-release-update one. After about 10 minutes, it said:

"Sorry, installation of this driver failed.
Please have a look at the log file for details: /var/log/jockey.log"

I went to /var/log then opened jockey.log . It was about 200 lines long(didn't know what it was talking about). So I installed the second option and it causes the system to become unstable(ugly boot screen, shutting down takes forever)

ProblemType: Bug
DistroRelease: Ubuntu 12.04
Package: jockey-gtk 0.9.7-0ubuntu7
ProcVersionSignature: Ubuntu 3.2.0-24.37-generic-pae 3.2.14
Uname: Linux 3.2.0-24-generic-pae i686
NonfreeKernelModules: fglrx
ApportVersion: 2.0.1-0ubuntu7
Architecture: i386
Date: Sat May 5 10:42:07 2012
ExecutablePath: /usr/bin/jockey-gtk
InstallationMedia: Ubuntu 12.04 LTS "Precise Pangolin" - Release i386 (20120423)
InterpreterPath: /usr/bin/python2.7
MachineType: ASUSTeK Computer Inc. F81Se
PackageArchitecture: all
ProcEnviron:
LANGUAGE=en_CA:en
PATH=(custom, no user)
LANG=en_CA.UTF-8
SHELL=/bin/bash
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-3.2.0-24-generic-pae root=UUID=e4e807be-8f2f-4030-aca1-ac31b543fe6c ro quiet splash vt.handoff=7
SourcePackage: jockey
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 09/17/2009
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 216
dmi.board.asset.tag: ATN12345678901234567
dmi.board.name: F81Se
dmi.board.vendor: PEGATRON CORPORATION
dmi.board.version: 1.0
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTeK Computer Inc.
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr216:bd09/17/2009:svnASUSTeKComputerInc.:pnF81Se:pvr1.0:rvnPEGATRONCORPORATION:rnF81Se:rvr1.0:cvnASUSTeKComputerInc.:ct10:cvr:
dmi.product.name: F81Se
dmi.product.version: 1.0
dmi.sys.vendor: ASUSTeK Computer Inc.
---
.tmp.unity.support.test.0:

ApportVersion: 2.0.1-0ubuntu7
Architecture: i386
CompizPlugins: [core,composite,opengl,compiztoolbox,decor,vpswitch,snap,mousepoll,resize,place,move,wall,grid,regex,imgpng,session,gnomecompat,animation,fade,unitymtgrabhandles,workarounds,scale,expo,ezoom,unityshell]
CompositorRunning: compiz
DistUpgraded: Fresh install
DistroCodename: precise
DistroRelease: Ubuntu 12.04
DistroVariant: ubuntu
DkmsStatus: fglrx-updates, 8.960, 3.2.0-24-generic-pae, i686: installed
GraphicsCard:
Advanced Micro Devices [AMD] nee ATI RV710 [Mobility Radeon HD 4500/5100 Series] [1002:9553] (prog-if 00 [VGA controller])
Subsystem: ASUSTeK Computer Inc. Device [1043:1b32]
InstallationMedia: Ubuntu 12.04 LTS "Precise Pangolin" - Release i386 (20120423)
JockeyStatus:
xorg:fglrx_updates - ATI/AMD proprietary FGLRX graphics driver (post-release updates) (Proprietary, Disabled, Not in use)
xorg:fglrx - ATI/AMD proprietary FGLRX graphics driver (Proprietary, Disabled, Not in use)
MachineType: ASUSTeK Computer Inc. F81Se
NonfreeKernelModules: fglrx
Package: fglrx-installer (not installed)
ProcEnviron:
LANGUAGE=en_CA:en
PATH=(custom, no user)
LANG=en_CA.UTF-8
SHELL=/bin/bash
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-3.2.0-24-generic-pae root=UUID=e4e807be-8f2f-4030-aca1-ac31b543fe6c ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 3.2.0-24.37-generic-pae 3.2.14
Tags: precise ubuntu compiz-0.9
Uname: Linux 3.2.0-24-generic-pae i686
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
dmi.bios.date: 09/17/2009
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 216
dmi.board.asset.tag: ATN12345678901234567
dmi.board.name: F81Se
dmi.board.vendor: PEGATRON CORPORATION
dmi.board.version: 1.0
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTeK Computer Inc.
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr216:bd09/17/2009:svnASUSTeKComputerInc.:pnF81Se:pvr1.0:rvnPEGATRONCORPORATION:rnF81Se:rvr1.0:cvnASUSTeKComputerInc.:ct10:cvr:
dmi.product.name: F81Se
dmi.product.version: 1.0
dmi.sys.vendor: ASUSTeK Computer Inc.
version.compiz: compiz 1:0.9.7.6-0ubuntu1
version.fglrx-installer: fglrx-installer N/A
version.libdrm2: libdrm2 2.4.32-1ubuntu1
version.libgl1-mesa-dri: libgl1-mesa-dri 8.0.2-0ubuntu3
version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
version.libgl1-mesa-glx: libgl1-mesa-glx 8.0.2-0ubuntu3
version.xserver-xorg-core: xserver-xorg-core 2:1.11.4-0ubuntu10
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.7.0-0ubuntu1
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:6.14.99~git20111219.aacbd629-0ubuntu2
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.17.0-1ubuntu4
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:0.0.16+git20111201+b5534a1-1build2

See original description

Tags:

Revision history for this message

Emerson Hsieh (emersonhsieh) wrote on 2012-05-05:

Error Screenshot Edit (87.8 KiB, image/png)
.var.log.jockey.log.txt Edit (413.9 KiB, text/plain; charset="utf-8")
BootDmesg.txt Edit (49.4 KiB, text/plain; charset="utf-8")
CurrentDmesg.txt Edit (1.3 KiB, text/plain; charset="utf-8")
Dependencies.txt Edit (5.2 KiB, text/plain; charset="utf-8")
Devices.txt Edit (3.0 KiB, text/plain; charset="utf-8")
Lspci.txt Edit (8.7 KiB, text/plain; charset="utf-8")
Lsusb.txt Edit (446 bytes, text/plain; charset="utf-8")
ProcCpuinfo.txt Edit (1.6 KiB, text/plain; charset="utf-8")
ProcInterrupts.txt Edit (1.6 KiB, text/plain; charset="utf-8")
ProcMaps.txt Edit (41.1 KiB, text/plain; charset="utf-8")
ProcModules.txt Edit (2.2 KiB, text/plain; charset="utf-8")
ProcStatus.txt Edit (794 bytes, text/plain; charset="utf-8")
UdevDb.txt Edit (123.1 KiB, text/plain; charset="utf-8")
UdevLog.txt Edit (255.9 KiB, text/plain; charset="utf-8")

summary:

- Caoont install ATI post-release-update Driver
+ Cannot install ATI post-release-update Driver

Revision history for this message

Daniel Letzeisen (dtl131) wrote on 2012-05-05: Re: Cannot install ATI post-release-update Driver

You have two separate problems here. The first is that fglrx-updates won't install. This is common, since that package is broken right now: https://bugs.launchpad.net/bugs/949641
Since 12.04 was just released, fglrx and fglrx-updates both use the same version of Catalyst at the moment, and this is not really anything more than an annoyance.

The second one is that fglrx is taking a while to shut down (ugly boot screen is a common issue with proprietary video drivers and there are workarounds if you google for them).
If possible , please run the following command to collect video information:
apport-collect 995184

affects:

jockey (Ubuntu) → fglrx-installer (Ubuntu)

Daniel Letzeisen (dtl131) on 2012-05-05

summary:	- Cannot install ATI post-release-update Driver + fglrx causes long shutdown time
summary:	- fglrx causes long shutdown time + [Asus F81Se] fglrx causes long shutdown time

Revision history for this message

Emerson Hsieh (emersonhsieh) wrote on 2012-05-05: Re: [Asus F81Se] fglrx causes long shutdown time

Thanks, but it's not long shut down time, it's shutting down FOREVER.

Daniel Letzeisen (dtl131) on 2012-05-05

summary:

- [Asus F81Se] fglrx causes long shutdown time
+ [Asus F81Se] fglrx causes hang on shutdown

Revision history for this message

Emerson Hsieh (emersonhsieh) wrote on 2012-05-05: BootDmesg.txt

BootDmesg.txt Edit (50.3 KiB, text/plain)

apport information

tags:	added: apport-collected compiz-0.9 ubuntu
description:	updated

Revision history for this message

Emerson Hsieh (emersonhsieh) wrote on 2012-05-05: BootLog.gz

BootLog.gz Edit (535 bytes, application/octet-stream)

apport information

Revision history for this message

Emerson Hsieh (emersonhsieh) wrote on 2012-05-05: CurrentDmesg.txt

CurrentDmesg.txt Edit (1.5 KiB, text/plain)

apport information

Revision history for this message

Emerson Hsieh (emersonhsieh) wrote on 2012-05-05: DpkgLog.txt

DpkgLog.txt Edit (1.0 MiB, text/plain)

apport information

Revision history for this message

Emerson Hsieh (emersonhsieh) wrote on 2012-05-05: GconfCompiz.txt

GconfCompiz.txt Edit (36.8 KiB, text/plain)

apport information

Revision history for this message

Emerson Hsieh (emersonhsieh) wrote on 2012-05-05: LightdmLog.txt

LightdmLog.txt Edit (3.5 KiB, text/plain)

apport information

Revision history for this message

Emerson Hsieh (emersonhsieh) wrote on 2012-05-05: Lspci.txt

#10

Lspci.txt Edit (8.7 KiB, text/plain)

apport information

Revision history for this message

Emerson Hsieh (emersonhsieh) wrote on 2012-05-05: Lsusb.txt

#11

Lsusb.txt Edit (446 bytes, text/plain)

apport information

Revision history for this message

Emerson Hsieh (emersonhsieh) wrote on 2012-05-05: ProcCpuinfo.txt

#12

ProcCpuinfo.txt Edit (1.6 KiB, text/plain)

apport information

Revision history for this message

Emerson Hsieh (emersonhsieh) wrote on 2012-05-05: ProcInterrupts.txt

#13

ProcInterrupts.txt Edit (1.6 KiB, text/plain)

apport information

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Emerson Hsieh (emersonhsieh) wrote on 2012-05-05: ProcModules.txt

#14

ProcModules.txt Edit (2.2 KiB, text/plain)

apport information

Revision history for this message

Emerson Hsieh (emersonhsieh) wrote on 2012-05-05: UdevDb.txt

#15

UdevDb.txt Edit (123.0 KiB, text/plain)

apport information

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Emerson Hsieh (emersonhsieh) wrote on 2012-05-05: UdevLog.txt

#16

UdevLog.txt Edit (251.7 KiB, text/plain)

apport information

Revision history for this message

Emerson Hsieh (emersonhsieh) wrote on 2012-05-05: UnitySupportTest.txt

#17

UnitySupportTest.txt Edit (621 bytes, text/plain)

apport information

Revision history for this message

Emerson Hsieh (emersonhsieh) wrote on 2012-05-05: XorgConf.txt

#18

XorgConf.txt Edit (114 bytes, text/plain)

apport information

Revision history for this message

Emerson Hsieh (emersonhsieh) wrote on 2012-05-05: XorgLog.txt

#19

XorgLog.txt Edit (51.9 KiB, text/plain)

apport information

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Emerson Hsieh (emersonhsieh) wrote on 2012-05-05: XorgLogOld.txt

#20

XorgLogOld.txt Edit (42.2 KiB, text/plain)

apport information

Revision history for this message

Emerson Hsieh (emersonhsieh) wrote on 2012-05-05: Xrandr.txt

#21

Xrandr.txt Edit (3.0 KiB, text/plain)

apport information

Revision history for this message

Emerson Hsieh (emersonhsieh) wrote on 2012-05-05: xdpyinfo.txt

#22

xdpyinfo.txt Edit (21.4 KiB, text/plain)

apport information

Revision history for this message

Emerson Hsieh (emersonhsieh) wrote on 2012-05-06:

#23

Did this : apport-collect 995184

And I Googled a bunch of workarounds for the ugly boot screen. I tried all of them and it just made the boot screen disappear(because those workarounds are for ubuntu 10.04).

Revision history for this message

Launchpad Janitor (janitor) wrote on 2012-05-10:

#24

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in fglrx-installer (Ubuntu):
status:	New → Confirmed

Revision history for this message

bravobuffalo (c26977) wrote on 2012-05-14:

#25

screenshot.tar.gz Edit (2.4 MiB, application/x-tar)

Same problems here with My Ubuntu 12.04 box (amd64/Linux 3.2.0-24-generic), pictures of the system shutdown outputs are attached.

Shutdown and reboot started working properly after the fglrx drivers are removed.

Revision history for this message

Emerson Hsieh (emersonhsieh) wrote on 2012-05-14:

#26

Sometimes Ubuntu shows the low-res boot screen without the dots moving (forever).

But when my ubuntu box showed the screen that you attached when shutting down, it doesn't take forever.

And after I removed the fglrx drivers the same problem persists.

Revision history for this message

Emerson Hsieh (emersonhsieh) wrote on 2012-05-24:

#27

Any workaround about changeing the low-res boot screen for Ubuntu 12.04?

Changed in fglrx-installer (Ubuntu):
status:	Confirmed → In Progress
status:	In Progress → Confirmed

Revision history for this message

Janning Vygen (janning-h) wrote on 2012-05-28:

#28

I have the same problem. Thinkpad t 500, fresh ubuntu 12.04 install. After 'aptitude install fglrx-updates fglrx-amdcccle-updates' the laptop does not shutdown. It shows ubuntu with five white dots and just hangs forever.

Revision history for this message

Janning Vygen (janning-h) wrote on 2012-05-28:

#29

BIOS Settings Lenovo Thinkpad T500 Edit (93.4 KiB, image/jpeg)

I fixed it with changing my bios settings (see attachment) and then calling

sudo su
update-grub
apt-get install fglrx-updates
aticonfig --initial
update-grub

Revision history for this message

wanderinrain (roc-tang) wrote on 2012-08-15:

#30

I have the same problem. HP DV4-2148, fresh ubuntu 12.04 install. Installed fglrx. the laptop does not shutdown. It shows ubuntu with five white dots and just hangs forever.

Revision history for this message

Johannes Cleve (johannes-cleve) wrote on 2012-09-22:

#31

Same problem here on Lenovo G555 . Laptop does not shut down after fglrx installation.

Revision history for this message

shahzeb (shahzebkhan111) wrote on 2013-03-14:

#32

I am having the same problem with my HP DV6, i tried "shutdown -h now", sometimes it works, other times command does not.

Revision history for this message

Che-Hsun Liu (chehsunliu) wrote on 2013-08-02:

#33

I have the same problem with ubuntu 12.04 64-bit installed on my laptop acer 5820TG when fglrx is installed.

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Ubuntufglrx-installer package

[Asus F81Se] fglrx causes hang on shutdown

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fglrx-installer package