jockey-gtk crashed with BackendCrashError in convert_dbus_exceptions()

[Michael Vogt]

Just got this error during a testinstall of todays maverick daily via usb/usb-creator.

ProblemType: Crash
DistroRelease: Ubuntu 10.10
Package: jockey-gtk 0.5.10-0ubuntu3
ProcVersionSignature: Ubuntu 2.6.35-22.33-generic 2.6.35.4
Uname: Linux 2.6.35-22-generic x86_64
Architecture: amd64
Date: Thu Sep 23 10:45:19 2010
ExecutablePath: /usr/bin/jockey-gtk
InterpreterPath: /usr/bin/python2.6
LiveMediaBuild: Ubuntu 10.10 "Maverick Meerkat" - Alpha amd64 (20100922)
MachineType: LENOVO 3626W15
PackageArchitecture: all
ProcCmdLine: noprompt cdrom-detect/try-usb=true persistent file=/cdrom/preseed/hostname.seed boot=casper initrd=/casper/initrd.lz quiet splash -- console-setup/layoutcode=de
ProcCmdline: /usr/bin/python /usr/bin/jockey-gtk --check
ProcEnviron:
 LANG=en_US.UTF-8
 SHELL=/bin/bash
PythonArgs: ['/usr/bin/jockey-gtk', '--check']
SourcePackage: jockey
Title: jockey-gtk crashed with BackendCrashError in convert_dbus_exceptions()
UserGroups: adm admin cdrom dialout lpadmin plugdev sambashare
dmi.bios.date: 06/07/2010
dmi.bios.vendor: LENOVO
dmi.bios.version: 6QET46WW (1.16 )
dmi.board.name: 3626W15
dmi.board.vendor: LENOVO
dmi.board.version: Not Available
dmi.chassis.asset.tag: No Asset Information
dmi.chassis.type: 10
dmi.chassis.vendor: LENOVO
dmi.chassis.version: Not Available
dmi.modalias: dmi:bvnLENOVO:bvr6QET46WW(1.16):bd06/07/2010:svnLENOVO:pn3626W15:pvrThinkPadX201:rvnLENOVO:rn3626W15:rvrNotAvailable:cvnLENOVO:ct10:cvrNotAvailable:
dmi.product.name: 3626W15
dmi.product.version: ThinkPad X201
dmi.sys.vendor: LENOVO

[Victor Vargas (kamus)]

same here, after forward to second step of installation apport display that jockey-gtk crashed.

[Boy Herre (boy)]

whilst trying to install Ubuntu 10.10 from Live-CD.

[abhimanyu sharma (abhimanyu-great2007)]

while trying to install from live cd, from a cd to usb drive even after alternating the setup of live cd on usb, the same bug appears.
it just hangs at second screen of installation before the choice of partition comes.

[Eldera (eldera-deactivatedaccount)]

Received crash error trying to install 11.04 Natty with live USB

[Jean-Baptiste Lallement (jibel)]

confirmed by duplicates and users are still hit by this in Oneiric.

[Martin Pitt (pitti)]

This was most probably fixed in

jockey (0.9.4-0ubuntu1) oneiric; urgency=low

  * New upstream bug fix release:
    - oslib.py: Do not encourage to report package installation failure as
      SystemError, it will appear as a backend crash
  [...]
  * jockey/oslib.py, {install,remove}_package(): Capture apt's stdout/err into
    the log file, to get proper error messages when packages fail to install.
    (LP: #552300).

The newest duplicate (bug 829729) still has version 0.9.3.

This crash would happen if a package failed to install, which is usually not a problem in jockey itself. However, to see what actually happened, we need the jockey log from a version >= 0.9.4 (due to above fix of actually logging the package installation failure).

So I am closing this, as jockey 0.9.4 now tells the user when a package failed to install, instead of just crashing. The log file will tell what really happened.

[John M.K. (jconni)]

Just got this error while choosing "install ubuntu"... I was testing Precice 12.04 from ubuntu-daily-live...

[Paolo Sammicheli (xdatap1)]

Same here, testing Precise from Daily Live 20120201

[Ubuntu QA Website (ubuntuqa)]

This bug has been reported on the Ubuntu ISO testing tracker.

A list of all reports related to this bug can be found here:
http://iso.qa.ubuntu.com/qatracker/reports/bugs/645922