Ubuntu
casper package

Xubuntu jammy daily install - on shutdown I get only black screen & inactive cursor.. no eject media & hit enter message

Bug #1951403 reported by Chris Guiver on 2021-11-18

This bug report is a duplicate of: Bug #1944519: Xubuntu shutdown prompt is missing. Edit Remove

This bug affects 2 people

Affects		Status	Importance	Assigned to	Milestone
	casper (Ubuntu)	Confirmed	Undecided	Unassigned

Bug Description

Xubuntu Jammy daily install on
- hp dc7700 (c2d-e6320, 5gb, nvidia quadro nvs 290)

On shutdown (failed install), I didn't get a message telling me to eject media & press enter, just two black screens and underline top left on both screens.

It shutdown on pressing enter, but I waited two minutes before hitting enter and nothing appeared on screen.

This is a refiling of https://bugs.launchpad.net/ubuntu/+source/casper/+bug/1944519 (which is marked FIX released for impish (via documentation/release-notes))

Note: as the failure of the message occurs during shutdown, the box was rebooted to file bug via `ubuntu-bug` so this is a subsequent boot

ProblemType: Bug
DistroRelease: Ubuntu 22.04
Package: casper 1.465
ProcVersionSignature: Ubuntu 5.13.0-19.19-generic 5.13.14
Uname: Linux 5.13.0-19-generic x86_64
NonfreeKernelModules: zfs zunicode zavl icp zcommon znvpair
ApportVersion: 2.20.11-0ubuntu73
Architecture: amd64
CasperMD5CheckResult: pass
CasperVersion: 1.465
CurrentDesktop: XFCE
Date: Thu Nov 18 10:14:44 2021
LiveMediaBuild: Xubuntu 22.04 LTS "Jammy Jellyfish" - Alpha amd64 (20211118)
ProcEnviron:
TERM=xterm-256color
PATH=(custom, no user)
XDG_RUNTIME_DIR=<set>
LANG=en_US.UTF-8
SHELL=/bin/bash
SourcePackage: casper
UpgradeStatus: No upgrade log present (probably fresh install)
mtime.conffile..etc.casper.conf: 2021-11-18T10:08:48.924001

See original description

Tags:

Revision history for this message

Chris Guiver (guiverc) wrote on 2021-11-18:

Dependencies.txt Edit (3.3 KiB, text/plain; charset="utf-8")
ProcCpuinfoMinimal.txt Edit (882 bytes, text/plain; charset="utf-8")
modified.conffile..etc.casper.conf.txt Edit (439 bytes, text/plain; charset="utf-8")

description:

updated

Revision history for this message

Ubuntu QA Website (ubuntuqa) wrote on 2021-11-18:

This bug has been reported on the Ubuntu ISO testing tracker.

A list of all reports related to this bug can be found here:
http://iso.qa.ubuntu.com/qatracker/reports/bugs/1951403

tags:

added: iso-testing

Revision history for this message

Chris Guiver (guiverc) wrote on 2021-11-20:

Jammy QA-test install (Xubuntu) on uEFI box
- sony vaio svp112a1cw (i5-9400u, 4gb, intel haswell-ULT)

On failure to install, I shutdown

The box stayed at the plymouth(Xubuntu logo) screen for two minutes before I hit enter.

On hitting enter the plymouth(Xubuntu) was replaced by Vaio logo & then box turned off.

Some effect as BIOS box, just plymouth(Xubuntu) instead of black screen.

Revision history for this message

Launchpad Janitor (janitor) wrote on 2021-11-26:

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in casper (Ubuntu):
status:	New → Confirmed

Revision history for this message

Leó Kolbeinsson (leok) wrote on 2021-11-26:

Jammy QA-test Xubuntu on UEFI+secure boot - Dell [ Optiplex] MT 7060, i7-8700, 32 GB, Intel HD Graphics 630, Intel i219 GB Ethernet, Samsung NVMe 256GB SSD

This occurred after install (not failure) - black screen - no eject media message -

waited 5 minutes - hit enter and system rebooted and logged in successfully.

Revision history for this message

Leó Kolbeinsson (leok) wrote on 2021-11-26:

Ran a further test on another box - this time in UEFI mode - no secure boot -

Dell [ Optiplex] MT 7040, i7-6700,32 GB, Intel HD Graphics 530,Intel i219-LM GB Ethernet, M.2 NVMe 256GB SSD

This occurred after install (not failure) - black screen - no eject media message -
waited 10 minutes and system rebooted without any action from the tester

see test results here: http://iso.qa.ubuntu.com/qatracker/milestones/429/builds/240275/testcases/1300/results